Account Manager

GENERAL PURPOSE

The Account Manager is responsible for maintaining and growing existing client accounts while effectively onboarding new clients within the nutraceutical industry. This role serves as a key liaison between clients and internal departments, including Business Development, Production Planning, Research & Development, Finance, and Production.

Success in this position requires strong project management capabilities, effective supply chain communication, and exceptional relationship-building skills. The ideal candidate will be self-motivated, detail-oriented, and able to work both independently and collaboratively in a fast-paced environment.

POSITION RESPONSIBILITIES

· Manage and grow assigned customer accounts from onboarding through project completion.

· Lead the completion of RFQs (Requests for Quotes) and ensure timely and accurate submissions.

· Oversee and manage complex Bill of Materials (BOMs) to support project execution.

· Build and maintain strong, collaborative relationships with customers to foster long-term partnerships.

· Develop detailed project plans aligned with customer goals and timelines.

· Monitor order readiness, material procurement, and tracking to ensure timely delivery.

· Provide timely and accurate production updates to internal teams and customers.

· Respond to all customer inquiries with a same-day turnaround, ensuring exceptional service.

· Coordinate and lead regular customer meetings to review project progress and performance.

· Monitor internal department performance (R&D, Estimating, Production) to meet customer expectations.

· Facilitate smooth and successful onboarding processes for new clients.

· Maintain high levels of customer satisfaction and actively work to ensure retention.

· Identify opportunities to upsell and cross-sell within assigned accounts strategically.

· Collaborate with the Finance team to monitor and audit account performance.

· Manage accounts receivable activities, including payment follow-up and issue resolution.

· Proactively assess and mitigate risks to ensure continuous account stability and customer satisfaction.

MINIMUM QUALIFICATIONS

Education: College and/or equivalent experience

Experience:

• Minimum of 3–5 years of experience in Account Management and/or Customer Service, preferably in a B2B environment.
• Experience working in a cGMP-compliant manufacturing environment, such as Pharmaceuticals, Nutraceuticals, Cosmetics, or Food industries.
• Proven experience in project management and a strong understanding of supply chain operations, especially within regulated manufacturing environments.

Knowledge, Skills and Abilities:

• Highly organized with exceptional time management abilities and the capacity to manage multiple priorities effectively.
• Strong process management skills and a keen attention to detail to ensure accuracy and consistency across tasks.
• Technologically proficient with high computer literacy; comfortable navigating software, ERP systems, and digital tools.
• Strong & compelling writing and verbal communication skills; equally strong listening skills
• Excellent planning, organizational, and time management skills

Certification or License: PMP

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $65,000 - $75,000