What are the responsibilities and job description for the Supervisor-RN Clinical Quality Liaison position at Viva Health?
Position: Supervisor-RN Clinical Quality Liaison
Location: Birmingham, AL
The Supervisor, RN Clinical Quality Liaison is responsible for the coordination, implementation, execution and completion of projects specific to improving quality outcomes and risk adjustment performance within the University of Alabama (UAB) health system and large clinical practice. This position will oversee assigned clinical quality liaison staff in the field and work closely with Company leadership in implementing strategies for Star Ratings improvement. This practice‑dedicated role serves as the primary clinical liaison for Primary Care Physicians (PCPs) and practice staff, driving performance improvement related to Star Ratings, HEDIS measures, risk adjustment and coding completeness. This position requires advanced clinical knowledge, analytical skills and the ability to influence change at the practice level through deep engagement, workflow redesign, clinical education and data‑driven targeting. This role translates organizational goals into sustainable, scalable solutions within the assigned practice that supports both quality outcomes and financial performance drivers. This individual requires flexibility and the ability to accommodate shifting priorities in planning, directing and managing administrative duties within the Company. This position may travel to locations within the Viva HEALTH service area through a reliable means of transportation insured in accordance with Company policy.
REQUIRED:
- Graduate of an accredited program of professional
nursing, ADN/BSN - Minimum of 5 years’ experience in quality improvement, population health or practice performance support
- 5 years’ experience supporting risk adjustment, coding or data-driven performance initiatives
- Current RN License in good standing with the state of Alabama Board of Nursing
- Willing to submit to vaccine testing and screening
- Strong clinical assessment and judgment
- Working knowledge of Stars, HEDIS and risk adjustment methodologies
- Ability to interpret data and translate metrics into targeted clinical action
- Ability to engage, educate and influence physicians and practice staff
- Experience with workflow redesign and performance improvement initiatives
- Organized, detail oriented and skilled at multi-tasking
- Strong written and verbal communication skills
- Proficient in Microsoft Office suite of products and EHR systems
- Ability to work under pressure and manage multiple priorities with limited supervision
- Experience supporting coding completeness or chronic condition documentation
- Familiarity with attribution management and population-level analytics
- Valid driver's license in good standing
PREFERRED:
- 1 year experience in a supervisory or managerial role