Manager, Commercial Applications

Job Description Manager, Commercial Applications

The Manager, Commercial Applications is responsible for leading cross-functional teams to optimize business processes and deliver scalable enterprise commercial platforms, including websites, eCommerce, Digital Experience platforms, integrated applications, and analytics solutions. This role operates with a high degree of autonomy, partnering with business and IT stakeholders to drive operational efficiency, global process standardization, and technology-enabled business transformation.

Leveraging Agile methodologies and product-based delivery practices, the Manager will define requirements, lead system implementations, support business capabilities, and ensure successful adoption of enterprise commercial applications across global teams.

Key Responsibilities Strategic Planning & Business Transformation

• Partner with business and IT leadership to develop and execute strategies that enhance commercial operations and customer engagement.

• Support the development and execution of Digital Commerce and Customer Experience application strategies and multi-year technology roadmaps.

• Identify opportunities for business process standardization, application rationalization, and cost optimization.

• Evaluate industry trends and recommend improvements to enterprise platforms, tools, and processes.

• Promote adoption of standardized business processes, application functionality, and data governance aligned with enterprise IT standards.

Project Management & Solution Delivery

• Lead cross-functional teams delivering enhancements, upgrades, and implementations across commercial application platforms.

• Drive Agile delivery practices, including backlog management, sprint planning, and release management.

• Collaborate with business stakeholders to gather requirements, conduct gap analyses, and design scalable enterprise solutions.

• Configure and implement application capabilities aligned with business requirements and enterprise architecture.

• Lead issue resolution, root cause analysis, and production support in collaboration with internal teams and external vendors.

• Develop and manage project plans to ensure initiatives are delivered on time and within budget.

• Develop and execute testing strategies to ensure application quality, integrity, and usability.

• Coordinate system documentation, knowledge transfer, user training, and change adoption activities.

• Ensure reliable global production support for enterprise commercial applications.

Leadership & Team Management

• Lead, mentor, and develop a team of application specialists.

• Establish performance objectives, provide coaching, and support employee development.

• Manage team resources and annual operating budgets.

• Oversee vendor relationships and coordinate internal and external resource planning.

• Foster a collaborative, customer-focused, and high-performing team environment.

Required Qualifications

• Bachelor's degree in Business Management, Supply Chain, Management Information Systems (MIS), Computer Science, or a related field.

• MBA or Master's degree preferred.

• 7 years of progressive experience supporting Commercial Applications, including Digital Experience Platforms, eCommerce, websites, or related enterprise solutions.

• 2 years of leadership or supervisory experience preferred.

• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities.

• Proven ability to collaborate effectively across business and IT organizations.

• Excellent written, verbal, and interpersonal communication skills.

• Experience working within Agile delivery environments.

• Customer-focused mindset with the ability to balance business objectives and technical requirements.

• Ability to travel approximately 20% (domestic and international).

Preferred Qualifications

• Experience with Digital Experience Platforms (DXP), including Adobe Experience Manager (AEM).

• Experience implementing enterprise eCommerce platforms.

• Familiarity with AWS or other cloud platforms.

• Knowledge of SEO, web analytics, and digital marketing technologies.

• Experience integrating commercial applications with ERP systems such as Oracle E-Business Suite or Oracle Cloud ERP.

• Functional knowledge of Order Management, Customer Service, Digital Commerce, Product Information Management (PIM), and Online Payments.

• Understanding of APIs, enterprise integrations, data structures, and integration patterns.

• Experience working with globally distributed and cross-cultural teams.

• Experience supporting manufacturing or distribution environments.

Work Authorization: Candidates must be legally authorized to work in the United States. Employment sponsorship is not available for this position.