Technical Service Engineer (North America)

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.

Experienced Technical Service Engineer to join Vitrolife. Looking for someone in the Denver, Colorado area.

We are looking for an individual to maintain and repair advanced infertility equipment in laboratories in North America.

This is a full-time position with nights and weekends available for on call rotation with the other service team members.

This position is based out of our Denver, Colorado location.

Salary: $85-$95k

Key Responsibilities

• Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems
• Install capital equipment at customer sites according to specifications
• Troubleshoot and repair Vitrolife capital equipment, both remotely and onsite
• Provide timely and professional technical support to customers and internal teams
• Document service activities and maintain accurate records
• Collaborate with cross-functional teams to resolve complex technical issues
• Maintain a high level of customer satisfaction through proactive communication
• Travel extensively (minimum 80%) to support installations, service calls, and training
  
  

Qualifications

Education:

• Minimum: Associate degree in a technical or engineering program
• Preferred: Bachelor’s degree in engineering or related field
  
  

Experience

• Minimum: 1–2 years in a technical or engineering role
• Preferred: 4–8 years in technical service, engineering, or equipment repair
  
  

Technical Expertise

• Hands-on experience with hardware assembly and software configuration
• Familiarity with IT troubleshooting, networking, and system integration
• Experience in electronic or pneumatic systems preferred
  
  

Knowledge, Skills, And Abilities

• Strong understanding of electromechanical systems, including pnemation
• Advanced PC knowledge: hardware assembly, software setup, and networking
• Skilled in diagnosing and resolving technical issues across IT and lab equipment
• Professional appearance and communication in customer-facing settings
• Organized, logical, and detail-oriented approach to problem-solving
• Ability to follow protocols and ask clarifying questions when needed
• Comfortable working independently and managing extensive travel schedules
  
  

Benefits

As a full-time employee, you are eligible for our comprehensive benefits, including:

• Paid Time Off
• 10 Paid Holidays
• Fully paid medical option, dental and vision for you
• Full paid life insurance & short- and long-term disability insurance for you
• Flexible Spending & Health Savings Accounts
• 401(k) plan with company safe harbor matching
• Continuing education & professional development assistance
  
  

An offer of employment is contingent on the successful passing of a background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalised genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of a fertility treatment.

We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.