Product Support Analyst

Job Description:

We are looking for a highly skilled Product Analyst with a deep understanding of eliciting and documenting requirements. This role is part of a collaborative and agile team that supports and builds modern, standards-based responsive web applications for mission-critical health IT solutions.

Basic Requirements:

• Ability to obtain a U.S. Federal Position of Trust clearance designation.
• Must reside in and be able to perform work in the United States.
• Must have lived in the United States for 3 of the last 5 years.
• Bachelor's degree in related field
• Minimum of 8 years of experience as a product owner, business analyst, product analyst, leading requirements capture, management and analysis activities along all phases of the agile software development and developing business process models.

Additional Qualifications:

• Expertise with Microsoft Office applications (Word, Excel, Power Point, SharePoint, etc.).
• Must have intermediate to advanced skills with Microsoft Project/Smartsheet
• Experience with manual testing of software products.
• Knowledge of flow charts and UML using Visio, Lucidchart or similar tools will be a plus.
• Excellent oral and written communication skills.
• Expertise with Agile tools like JIRA, Confluence, Slack, Trello, etc.
• Knowledge of Healthcare, Medicare & Medicaid systems & data.
• 5 years of experience in healthcare domain is required.
• Experience with manual testing of software products.
• Creative, visionary, critical thinking, and problem-solving skills.
• Excellent oral and written communication skills and must be detailed oriented.

Responsibilities:

• Work with customers, users, and other contractors to gather, understand, and document business, functional, technical & non-technical requirements.
• Conduct Joint Application Design (JAD) sessions, work group calls and engage customers to provide requirements and feedback.
• Conduct user research and usability testing.
• Develop and sustain Requirements Tractability Matrix (RTM).
• Develop Change Requests per established policies and procedures.
• Develop user stories and requirement documents as per project standards and guidance.
• Follow agile methodology (Scrum/Kanban) and deliver requirements/specifications for Sprint teams.
• Provide clear qualitative and quantitative information to teams and stakeholders.
• Working with development and testing team to implement requirements as per functional specifications.
• Support change control processes established to monitor and control project scope.
• Work with customers, users, and other contractors to gather, understand, and document business, functional, technical & non-technical requirements.
• Conduct Product Analysis sessions, work group calls and engage customers to provide requirements and feedback.
• Follow agile methodology (Scrum/Kanban) and develop user stories with robust acceptance criteria.
• Working with sprint team to implement, accept, and accept user stories as defined.
• Provide clear qualitative and quantitative information to teams and stakeholders.
• Support change control processes established to monitor and control product vision.
• Communicate with management, peers, and customers effectively and professionally.

Job Type: Full Time Employment

Benefits:

• 401(k) with employer contribution
• Medical/Dental/Vision insurance (option for full coverage for employee)
• Life, ST/LT insurance
• Professional development opportunities

Work Type:

• Hybrid remote in Ellicott City, MD 21043
• Weekly 2-3 days in office

How to apply: Please send an email to jobs@vitg.us with a cover letter and resume.

About Us:

VITG is a GovTech firm specializing in Cloud Engineering and Managed Services helping our Federal Clients make our citizens’ lives easier, smarter, and future-ready. We offer competitive pay, flexible work schedule, generous benefits and above all, we make you part of the “VITG family”.

VITG is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.