What are the responsibilities and job description for the Medical Collections Coordinator 2 position at VITAS Healthcare?
WHO WE ARE
We are VITAS Healthcare, the nation’s leading end-of-life care provider since 1978.
Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-class employee experience. Supported by industry-leading experts and an expanding network of programs in 15 states, VITAS empowers team members to grow toward their goals while transforming patients’ lives.
Our priority is to care: For our patients, for each other, and for the future.
WHAT YOU’LL DO
As a Medical Collector at VITAS Healthcare, you’ll be a key part of the revenue cycle team—ensuring that the financial side of care is managed with accuracy, empathy, and professionalism. You'll be the connection between patients, insurance companies, and our internal billing teams, helping resolve outstanding balances while maintaining respectful and compassionate communication.
Every day, you'll combine your knowledge of medical billing and insurance claims with strong interpersonal skills to follow up on unpaid accounts, verify coverage, and assist in educating payers about the intricacies of Hospice. Your ability to listen, explain, and resolve will help our program staff as well as patients navigate the often complex world of medical finance.
You will also work closely with clinical staff, payers, and other departments to ensure account accuracy and timely reimbursement. Whether researching payer guidelines or appealing denied claims, your work will support our mission to make healthcare accessible and sustainable.
WHERE YOU’LL WORK
As a Medical Collector, you’ll work a consistent 8-hour shift, Monday through Friday, 8am- 5pm. From Monday to Thursday, you’ll be based at our Miramar office, collaborating with your team during standard business hours. On Fridays, you’ll enjoy the flexibility to work remotely or continue working from the office—whichever best suits your productivity and preference.
WHAT’S EXPECTED FROM YOU
As a Medical Collector, you'll bring both technical expertise and a patient-first mindset. In addition to experience with medical collections, insurance claims, and EMR/billing systems, you should be familiar with HIPAA regulations and healthcare billing compliance standards.
A high school diploma is required; a degree in healthcare administration or related field is preferred. Previous experience in a hospital, physician's office, or billing service is ideal.
Above all, you’ll exemplify traits that make the VITAS Difference: Commitment, Compassion, and a Can-do Attitude. You'll play a vital role in ensuring that our patients are not only cared for clinically—but also respected financially—through clear, fair, and supportive billing practices.
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