What are the responsibilities and job description for the IT Service Desk Manager position at VITAS Healthcare?
Train new Performance Improvement Specialists or designees in current programs and establish Quality Improvement program in start-up and acquired programs. Establish a follow-up time line to ensure level of understanding and performance of the program Performance Improvement Specialists or designees.
Share and/or establish between programs best practices for quality and performance improvement
Develop tracking tools to enhance the work of the designated Performance Improvement Specialist
Research and communicate to designated Performance Improvement Specialist at program any new regulation and law pertaining to hospice
Act as resource for program performance or quality improvement in preparation for or during survey
Update PI training to meet new policy and regulatory issues.
Develop the programs’ designated Performance Improvement Specialists to their fullest potential
Meet with GM and/or provide written report on accomplishments of any program visits
Assist senior managers in start up program or newly acquired sites in the quality and performance improvement area when no designated Performance Improvement Specialist is in place
Conduct monthly conference calls to share information with, educate and support the quality and performance improvement role
Act as resource to the corporate and program management on the function and training of the Performance Improvement Specialist role
Train programs on development and implementation of performance projects
Provide additional training to Performance Improvement Specialists and others on Excel tracking and trending of quality measures, and on developing charts and graphs for data display
Work with programs to understand and address negative trends in their program
Train and consult with programs on establishing Performance Improvement Teams
Respond to daily communications and questions regarding quality and performance improvement
Develop new tracking tools for use in monitoring or measuring quality issues
Provide short- and long-term support for specific program issues
Train program Performance Improvement Specialists and others to correctly respond and track requests for FMR
Identify state resources for clinical license verification and monitoring
Update and educate Performance Improvement Specialists and others on PI Activity Calendar and audit tools
Establish a positive working relationship with program personnel
Assist Internal Consultant Surveyors in performance of internal surveys as requested
QUALIFICATIONS
Four to ten years related experience
Five years minimum clinical experience
Five years minimum quality or performance improvement experience
Computer literate and proficient in WORD, EXCEL, POWERPOINT
Working knowledge of statistics and quality-based statistical tools
Must be able to comprehend and create data-based charts and graphs
Excellent written and oral communication skills
Ability to work on various assignments simultaneously
Education experience preferred
Compliance background preferred
Must be able to travel extensively
EDUCATION
Bachelor’s or Master’s in Nursing, Public Health, Business, or other health-related field preferred.
CPHQ preferred
Clinical license e.g. RN, LVN, LPN, RRT
SPECIAL INSTRUCTIONS TO CANDIDATES
EOE/AA M/F/D/V
Salary.com Estimation for IT Service Desk Manager in Miramar, FL
$103,874 to $130,920
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