Customer Care Rep (Remote)

Vitamix is unquestionably the premium brand of high-performance “blenders,” and known for its top-notch company culture and climate. It is an important component of what makes Vitamix unique and successful, and the reason why Vitamix is recognized as a Top Workplace, NorthCoast99 Winner, and Smart Culture Award recipient.

Throughout its 101-year history, Vitamix has encouraged and promoted healthy lifestyles for both its customers and employees. Employees enjoy multiple wellness programs and perks, a free Vitamix machine, and an onsite fitness center. Vitamix also offers a flexible work environment, great work culture, healthy living initiatives like fitness reimbursements, and opportunities for advancement.

For consumers, Vitamix can be found domestically in places like William Sonoma, Sur la Table, Crate & Barrel, Target, Amazon, and at Vitamix.com, and is in over 130 countries around the world.

Ultimately, Vitamix is the Global-leader in high-performance blending solutions for home and commercial use, is preferred by chefs and is found in many of top restaurants around the world. It is relied upon by culinary schools in the U.S. and has been used to train thousands of students and master chefs worldwide. If it is not a Vitamix, it’s just a blender.

We are seeking 2^nd Shift Customer Care Reps to start their career at Vitamix. As a Customer Care Rep, in a customer service and engagement environment, you will take ownership for each customer interaction while educating and counseling Vitamix owners and future owners on the features and benefits of our products.

At Vitamix, it’s not just a job, its growth and opportunity! Here, you are family!

There’s one thing our employees all have in common: they found a career they never expected. With coaching and mentoring, you will find your position as a Customer Care Rep can become a career in the most unexpected and rewarding ways.

Get ready to join a company you can believe in and work alongside a team who cares. On a team with solution-oriented service reps, focused on customer retention, you will:

Duties & Responsibilities:

• Create the Vitamix WOW by ensuring the customer feels heard and important, expeditiously handling all types of household customer contact in a friendly, cooperative, and professional manner, and consistently meeting or exceeding customers’ expectations.
• Build rapport with customers and encourages sharing their experience with our product and our brand through social media and writing testimonials, and greater frequency of use and/or number of applications with our products.
• Ensure the customer is educated through knowledge of, personal experience with, and a passion for the benefits of Vitamix to sell product or additional products (e.g., cross-sell/up-sell) where appropriate.
• Develop and maintain a strong working knowledge for Vitamix products and processes in order to aid customers with product features, functions, benefits, and parts.
• Quickly resolves order status, shipping dates, prices, product availability, and back order issues in collaboration with management and related departments.
• Updates customer records with pertinent information regarding product, address, phone, and critical shipping information.
• Proactively manage sales calls and effectively sell Vitamix products by determining customers’ needs and informing them of new and/or existing products and services.

The ideal candidate will also possess:

• Experience with Vitamix blenders and interest in health, nutrition, culinary techniques, or recipes is a plus
• Experience utilizing computer software (Oracle and Salesforce preferred)
• Must have high speed internet and a quiet private area to work from home
• Must be able to work 2^nd shift (11:30-8:00)
• Must be able to work 1 Saturday a month, every 3 weeks (from 9-5)
• Strong communication skills with the ability to convey technical and non-technical information to customers
• Bilingual (Spanish) is preferred
• Experience using social media channels (i.e. Facebook, Instagram)
• High school diploma or GED required. Additional education is a plus

Why join the Vitamix family?  As a full-time Vitamix employee, you will be offered a comprehensive benefits package with a wide range of options. We said it’s more than just a job! Our benefits ensure a long-lasting career with us as your personal life and needs change. Benefits include:

• Medical, Dental, Vision
• 401K
• Paid time off, and paid sick time
• Paid Holiday’s
• Tuition Reimbursement
• Free Vitamix after 90 days of employment

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.