Patient Service Representative

Job Posting Title Patient Service Representative

Job Description

Seeking Qualified and Experience Patient Service Representatives

We are seeking a friendly, detail-oriented Front Desk Professional to join our growing practice in Decatur, Illinois.. The ideal candidate has prior experience in an eye clinic, dental office, or veterinary setting and understands the importance of delivering exceptional patient and client service from the first point of contact. 

Monday - Thursday, Hours MWTH 7:30-5:30 Tuesday 7:30-6 @ $19-$22 (Based on experience) Must be willing to travel to other Central Illinois locations

JOB SUMMARY 

Manage and coordinate patient relationship by providing courteous, and professional service in all interactions. Responsible for appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiries and problem resolution.

 JOB RESPONSIBILITIES 

• Greet arriving patients, ensuring a welcoming and superior patient experience.
• Assist patients with completing necessary forms and consents.
• Adhere to patient confidentiality and records release policies.
• Keep lobby and front reception area clean and organized.
• Schedule, reschedule, and confirm patient appointments via phone and at check-out, following established scheduling guidelines.
• Maintain the daily appointment schedule and notify nursing staff and providers of any changes.
• Manage the automated reminder system and complete required follow-up actions. 
• Register and create records for new patients in the practice management system.
• Update patient demographic and contact information as needed.
• Obtain and verify insurance and other financial information prior to visits.
• Complete required payor authorizations and on-demand insurance eligibility checks, correcting errors prior to the appointment.
• Answer incoming calls, addressing scheduling, billing, and general inquiries; route calls or messages to appropriate staff as needed.
• Utilize office equipment such as copiers and fax machines to transmit or prepare documents
• Utilize the triage system for patient-related calls in accordance with procedures.
• Communicate effectively with the supervisor regarding expected calls, patient concerns, and staff availability.
• Utilize office equipment such as copiers and fax machines to transmit or prepare documents.
• Communicate effectively with the supervisor regarding expected calls, patient concerns, and staff availability.

 POSITION QUALIFICATIONS 

Qualifications

• High school graduate
• Well-developed written and oral communication skills.
• Demonstrates understanding of customer service principles.
• Working knowledge of computer applications: word processing, medical office management, and spread sheet. 

 VSD CORE VALUES

Having fun. We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together.

Being a team. We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another – forming a strong family bond.

Being resilient. We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision.

Being accountable. We strive to provide value every day; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results.

Being courageous. We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions.

Being entrepreneurial. We have an owner’s mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.