Patient Service Representative On-Site Call Center

Job Description

We are seeking a friendly, detail-oriented Call Center Representative to join our dermatology practice. This role is the first point of contact for our patients and plays a critical role in delivering excellent customer service while supporting clinical operations.

JOB TITLE Patient Service Representative-Call Center-On-site

M-F 7:50-4:30 @ $18.50hr.

JOB SUMMARY Manage and coordinate patient relationship by providing courteous, professional service in all interactions. Responsible for appointment scheduling patient registration, Insurance verification, point-of-service payment collection, and other patient inquiries and problem resolution.

JOB RESPONSIBILITIES                       

• Answer high-volume inbound calls in a professional courteous manner
• Schedule, reschedule and cancel dermatology appointments accurately
• Verify patient demographics, insurance information and referral requirements
• Triage patient concerns and route calls/messages appropriately
• Provide general information regarding Dermatology services, providers and office policies
• Document all patient interactions clearly in the electronic medical record (EMR)
• Handle patient concerns with empathy and professionalism 
• Work closely with clinical teams to ensure smooth patient flow and follow-up

Qualifications

• High school diploma or equivalent
• Prior call center, medical office, or derm experience preferred 
• Strong communication and active listening skills
• Ability to multitask in a fast-paced environment
• Comfortable working in EMR systems and multiple software software systems 
• Reliable attendance and punctuality
• Calm, professional demeaner when handling upset or anxious patients

Preferred Qualifications

• 2 years’ experience in a medical office or other healthcare setting
• Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs. 

Skills and competencies

• Excellent phone etiquette
• Strong attention to detail
• Time management and organizational skills
• Team oriented mindset
• Commitment to patient confidentiality (HIPAA compliance)

This job description is not intended to be all-inclusive. Exact tasks and responsibilities may vary by location; employees are subject to the direction of management at the office, as assigned to meet the ongoing needs of the office and/or organization.  

 VSD CORE VALUES

Having fun. We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together.

Being a team. We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another – forming a strong family bond.

Being resilient. We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision.

Being accountable. We strive to provide value every day; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results.

Being courageous. We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions.

Being entrepreneurial. We have an owner’s mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.

Salary : $18 - $19