Dermatology Practice Manager St. Louis Region Monday-Friday

JOB TITLE: Dermatology Practice Site Manager St. Louis Region Monday-Friday

Join our established VitalSkin Dermatology practice serving Des Peres & Creve Coeur.  Seeking a qualified Site Manager in the medical field! We value leaders who are passionate about developing teams, fostering engagement, delivering exceptional patient experiences, and driving operational excellence. 

JOB SUMMARY: Ensure that the workflow of the office is functioning correctly, staff and providers have the resources they need to serve the patients.

M-F 8:00-5:00 @ $28- $hr. (Based on expertise)

JOB RESPONSIBILITIES                        

 Essential Responsibilities

• Coordinate and participate in practice communication plans including daily team huddles, weekly tactical meetings, and monthly strategic meetings
• Work with the Director of Operations to ensure the operational functions and strategic goals are met. 
• Responsible for maintaining positive relationships between Practice(s) and the Support Office.
• Participate in the selection, hiring, onboarding, training and if appropriate, deselection of all office and clinical team members
• Track and approve Team Member payroll, time, and attendance, including vacation and sick leave.
• Responsible for ongoing Team Member, performance management, goal setting, and evaluation processes.
• Responsible for ensuring Practice compliance with Fiscal Management policies
• Oversee daily deposit reconciliation and onsite cash management protocols
• Responsible for the expenditure payment and procurement workflows
• Responsible for credit card policies and reconciliations
• Responsible for ensuring outstanding patient experience
• Manage patient scheduling protocols, including creating and adjusting provider templates, making sure minimum hours are being met
• Documenting and managing patient complaints
• Responsible for ensuring office and medical inventories are adequate
• Responsible for day-to-day oversight of Practice(s) facilities and equipment including initial troubleshooting of computer problems, repair work, initial weather responses and cleaning protocols
• Participate in strategies to ensure appropriate level of community relations
• Overseeing telephone performance metrics (abandonment rates, time to answer)
• Revenue Cycle Management Oversight of the following process:
  1. Patient Registration
  2. Patient Scheduling
  3. Check In & Check Out Process
  4. Co-Pay Collections
  5. Charge Entry
  6. EMR and PM Proficiency
  7. No Show Process
  8. Missing Charges
• Maintaining Compliance Standards and Training, including HIPAA, CLIA, MIPS and HR focused areas
  • Monitor task queue for outstanding items
  • Monitor daily patient flow, assist when needed
  • Facilitate daily huddles 
  • Mail distribution

This job description is not intended to be all-inclusive. Exact tasks and responsibilities may vary by location; employees are subject to the direction of management at the office, as assigned to meet the ongoing needs of the office and/or organization.  

POSITION QUALIFICATIONS             

Minimum Qualifications 

• 2 years leadership experience in Medical office or other healthcare setting   
• Must possess critical thinking skills, flexibility, and a positive attitude 
• Strong organizational skills
• Strong verbal and written communication skills

Preferred Qualifications

• Bachelor’s Degree
• Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs.

Physical Requirements

• Prolonged periods of sitting/standing and working at a computer
• Must be able to lift up to 15 lbs. at times

VSD CORE VALUES

Having fun. We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together.

Being a team. We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another – forming a strong family bond.

Being resilient. We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision.

Being accountable. We strive to provide value every day; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results.

Being courageous. We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions.

Being entrepreneurial. We have an owner’s mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.