What are the responsibilities and job description for the Trainer - Winchester, KY position at VITALIZING BUSINESS SOLUTIONS INC?
- Facilitate training to ensure consistent and complete understanding of program while adapting instruction of material to meet the diverse needs of the adult learner.
- Planning, coordinating and conducting training for new and personnel. Activities may include but are not limited to, securing training space, classroom step-up, securing training resources, and collection and entry of training data.
- Monitor progress of trainees during training and coach for improvement.
- Identify performance gaps, causes of the performance gaps and provide solutions to the Training Delivery team.
- Provide coaching about job performance and quality assurance to employees after training.
- Research and answer inquires from Contact Center personnel to improve knowledge and understanding to aid in job performance.
- Assist in the evaluation of the effectiveness of training based upon formal and informal feedback from customers and end users.
- Ensure that all training documentation and data is completed and that materials are delivered according to the guidelines set by Maximus.
- Complete CSR observations to observe trends to make recommendations for changes in scripting and training.
- Complete peer audits to share best practices and aid in improving peers' facilitation and knowledge skills.
- Attend weekly conference calls, workgroups and meetings.
- Travel may be required.
- Bachelor’s degree or appropriate combination of education and 3-5 years customer service and training experience required. Training experience within the last 5 years.
- Problem solving, and organizational skills
- High degree of flexibility and ability to effectively prioritize and complete multiple tasks
- Ability to work independently
- Ability to work effectively in a team environment
- Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence
- Excellent presentation and public speaking skills
- Minimum 1 year experience with delivery of classroom training or other formal presentations where that is the major job responsibility
- PC Proficiency, especially focused on Outlook and Microsoft Word, Excel, and PowerPoint
- Professional demeanor and attitude
Salary : $25