What are the responsibilities and job description for the Medicare Manager position at Vitality Guard Insurance?
At Vitality Guard Insurance, we empower individuals to make confident healthcare decisions by offering top-quality Medicare solutions. With over 100 licensed agents nationwide, our mission is to deliver compliance, care, and results. We are seeking a Bilingual (Spanish/English) Medicare Sales Manager to oversee our call center Medicare department, lead a team of agents, and drive performance while ensuring compliance with CMS guidelines.
Position Overview
As a Medicare Sales Manager, you will be responsible for leading and coaching a team of call center agents, developing sales strategies, and ensuring the department consistently exceeds goals. You will serve as a mentor and compliance leader, helping agents perform at their highest potential in a fast-paced, high-volume environment.
Key Responsibilities
- Lead, motivate, and manage a team of Medicare call center agents.
- Oversee daily call center operations to ensure efficiency, professionalism, and productivity.
- Coach and train agents on Medicare Advantage, Supplement, and Prescription Drug Plans.
- Drive sales results through performance monitoring, KPI tracking, and accountability.
- Ensure compliance with CMS regulations and company policies at all times.
- Collaborate with Training, Quality Assurance, and Customer Service departments to support smooth workflows.
- Recruit, onboard, and develop new Medicare sales agents to grow the department.
Qualifications
- Bilingual (Spanish/English) required.
- Active 215 or 240 Health Insurance License preferred.
- Minimum 2 years of experience in Medicare sales management within a call center.
- Strong understanding of Medicare Advantage, Supplement, and PDP products.
- Proven leadership skills with a track record of achieving and exceeding sales goals.
- Excellent communication, organizational, and coaching abilities.
- Ability to thrive in a fast-paced, performance-driven environment.
Benefits
- Competitive base salary plus performance-based bonuses.
- Paid time off and holidays.
- Career advancement and leadership development opportunities.
- Supportive and energetic team culture.
Salary : $90,000 - $104,000