What are the responsibilities and job description for the Patient Services Coordinator, Hospice position at VitalCaring Group?
Patient Services Coordinator – Hospice
VitalCaring – Where Your Coordination Creates Compassionate Care
At VitalCaring, we don’t just deliver care - we create meaningful connections that bring comfort, dignity, and support during life’s most important moments. As a Patient Services Coordinator (PSC) in Hospice, you play a critical role behind the scenes - ensuring patients and families receive timely, coordinated care when it matters most.
This is a role for someone who thrives in organization, communication, and fast-paced environments - someone who can connect clinicians, patients, and schedules seamlessly to support exceptional end-of-life care.
If you’re detail-oriented, compassionate, and driven by purpose, this is where you belong.
Why Join VitalCaring?
- Be the heart of coordination – Ensure patients receive the right care at the right time through seamless scheduling and communication
- Make a meaningful impact – Your work directly supports patients and families during critical moments
- Team-driven environment – Partner closely with clinicians, leadership, and support teams
- Stability with purpose – Full-time role with consistent schedule and supportive leadership
- Growth-focused culture – Be part of a team that invests in your development and success
What You’ll Do
Coordinate care delivery and support hospice operations through strong scheduling and communication:
- Schedule and coordinate patient visits across hospice clinicians to ensure timely, efficient care
- Collaborate with nurses, social workers, chaplains, and leadership to support daily care coordination
- Monitor schedules and follow up on missed, incomplete, or delayed visits
- Utilize EMR and reporting tools to track productivity, coverage, and scheduling optimization
- Partner with field teams and leadership to reduce missed visits and improve patient experience
- Communicate effectively with patients, families, clinicians, and referral partners
- Respond to changing patient needs and scheduling challenges with urgency and problem-solving
- Maintain accurate documentation and workflow completion within the EMR system
- Support quality initiatives, including participation in QAPI programs
- Promote a culture of compassion and professionalism in every interaction
What We’re Looking For
We’re seeking individuals who thrive in a fast-paced, team-oriented healthcare environment:
- High school diploma or equivalent required
- 1 year of administrative, scheduling, or office experience (healthcare or hospice preferred)
- Strong organizational and multitasking skills
- Experience working with electronic medical records (EMR) or scheduling systems preferred
- Excellent communication and interpersonal skills
- Ability to prioritize, adapt, and problem-solve in real time
What Sets You Apart
- Experience coordinating schedules in a healthcare or service-based environment
- Strong sense of urgency and accountability - takes ownership and follows through
- Ability to manage multiple priorities without losing attention to detail
- Calm, professional approach in high-pressure or emotionally sensitive situations
- A natural balance of compassion, organization, and proactive communication
Benefits
Health & Wellness
Medical, Dental, and Vision coverage
Pharmacy benefits
Virtual care and mental health support
Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
Supplemental health and life insurance
Financial & Protection
401(k) with company match
Employee referral program
Prepaid legal services
Identity theft protection
Work-Life Balance & Perks
Generous paid time off
Pet insurance
Tuition and continuing education reimbursement
At VitalCaring, our values - trustworthy, capable, compassionate, proactive, and called - guide how we care for our patients and support each other every day.
Apply today and be part of a team that brings comfort, coordination, and compassion when it matters most.
All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.