What are the responsibilities and job description for the Front Desk Patient coordinator position at VITAL ORTHOPEDIC & SPINE INSTITUTE?
About the Role:
Texas Vital Orthopedic & Spine Corp in Irving, Texas is looking for a friendly and organized Front Desk Patient Coordinator to be the welcoming face of our practice. In this role, you'll play a vital part in delivering an exceptional patient experience from the moment they walk through our doors. If you thrive in a fast-paced medical environment and love helping people, we want to hear from you!
Responsibilities:
- Greet and check in patients in a warm, professional manner at the front desk
- Schedule, confirm, and manage patient appointments using practice management software
- Verify insurance eligibility and collect co-pays and patient payments
- Maintain and update accurate patient demographic and medical records
- Answer and direct incoming phone calls, responding to patient inquiries promptly
- Coordinate referrals and communicate with insurance carriers as needed
- Ensure the front desk and waiting area remain organized and welcoming
Requirements:
- 1 years of front desk or patient coordinator experience in a medical or orthopedic setting preferred
- Bilingual English and Spanish for Irving is a plus.
- Proficiency with EMR/EHR systems and general computer skills
- Strong communication and interpersonal skills with a patient-first attitude
- Ability to multitask and stay organized in a high-volume clinical environment
- Knowledge of HIPAA regulations and patient confidentiality standards
- High school diploma or equivalent required; medical administrative certification a plus
About Us:
Vital Orthopedic & Spine Institute is a leading orthopedic and spine specialty practice serving the Fort Lauderdale community with cutting-edge care and a patient-centered approach. Our patients trust us for our expertise, compassionate staff, and commitment to restoring their quality of life. We foster a supportive and collaborative team culture where every employee is valued and empowered to make a difference.