What are the responsibilities and job description for the Patient Financial Advocate position at Vital Heart and Vein?
About Us
Vital Heart and Vein a fast-paced, patient-focused healthcare organization dedicated to providing excellent care and exceptional service. We are seeking a knowledgeable and compassionate Patient Financial Advocate to join our team and help patients understand their financial responsibilities and navigate insurance-related questions.
Position Summary
The Patient Financial Advocate serves as the primary point of contact for patients regarding billing inquiries, insurance coverage, payment options, and outstanding balances. This role requires strong communication skills, excellent customer service, and a solid understanding of medical billing processes.
Key Responsibilities
- Review and explain EOBs (Explanation of Benefits), patient balances, and insurance coverage to patients in a clear and professional manner
- Assist patients with setting up payment plans, resolving billing concerns, and navigating financial assistance options
- Work daily within eClinicalWorks (ECW) to research accounts, verify balances, review claim status, and document patient communications
- Investigate billing discrepancies and coordinate with the billing team to resolve issues
- Verify insurance eligibility and benefits when needed
- Maintain accurate account notes and follow-up tasks
- Handle inbound and outbound patient calls regarding balances, statements, and billing questions
- Provide excellent customer service while protecting patient confidentiality (HIPAA compliance)
Required Qualifications
- Experience with eClinicalWorks (ECW) is preferred.
- Strong understanding of EOBs, patient balances, deductibles, coinsurance, and insurance terminology
- Minimum 1–2 years of medical billing, patient financial services, or healthcare customer service experience
- Strong communication and problem-solving skills
- Ability to multitask in a high-volume environment
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- High school diploma or equivalent required
Preferred Qualifications
- Experience in a specialty practice or high-volume clinic
- Knowledge of prior authorizations, coding basics, or insurance guidelines
- Bilingual (Spanish/English) a plus
Benefits
- Competitive pay
- Health, dental, and vision insurance
- Paid time off
- 401(k) or retirement plan
Job Type: Full-time
Pay: From $19.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Pet insurance
- Vision insurance
Work Location: In person
Salary : $20