What are the responsibilities and job description for the IT Manager position at Vital Health?
The IT Manager position with Vital Health will include a wide range of information technology tasks. In this role, the IT Manager should excel in time management, multi-tasking, cyber security, organization. This position will serve as support of Vital Health staff.ESSENTIAL RESPONSIBILITIES
Clinical Systems & EHR
- Administer and support electronic health record systems
- Work with clinical teams to improve workflows and documentation efficiency
- Ensure data accuracy, reporting, and interoperability
- Support agency staff during EHR implementation
- Build reports necessary for data tracking
Security & Compliance
- Maintain compliance with HIPAA and 42 CFR Part 2
- Oversee daily IT operations, including networks, servers, cloud systems, and end-user devices
- Ensure system reliability, uptime, backups, and disaster recovery planning
- Implement cybersecurity measures (firewalls, antivirus, encryption, access controls)
- Conduct risk assessments, audits, and incident response
- Train staff on data privacy and security best practices
User Support
- Manage IT end-user support services (troubleshooting)
- Troubleshoot hardware, software, and network issues
- Develop training materials and standard operating procedures
- IT Troubleshooting
Leadership & Strategy
- Lead IT projects (system upgrades, migrations, telehealth expansion)
- Maintain and update agency website
- Develop and execute IT strategy aligned with agency goals
- Grow department as Vital Health scales
- Manage IT budget, forecasting, and cost control
- Supervise IT staff or external consultants
Telehealth & Digital Tools
- Support telehealth platforms and secure communication tools
- Maintain and update agency website
- Ensure HIPAA-compliant virtual care solutions
- Evaluate and implement new healthcare technologies
EXPERIENCE/QUALIFICATIONS/CREDENTIALS
- Bachelor's degree in IT, Computer Science, or related field
- 5 years IT experience; 2 years in leadership role preferred
- Experience in healthcare, mental health, or SUD settings preferred
- Knowledge of HIPAA and HITECH Act
Background checks are required for this position. Background checks are employer paid.