Admissions Representative

Position Summary
Serve as the primary point of contact for incoming inquiries and support the pre-admission process for patients seeking healthcare services. This role focuses on telephone-based intake, initial screenings, and accurate data entry into the organization’s CRM system.

Key Responsibilities

• Answer incoming phone calls promptly and professionally, providing information about services, facilities, and the admissions process.
• Conduct pre-admission screenings by gathering essential patient information (demographics, insurance details, medical history basics, reason for seeking care) over the phone.
• Assess caller needs, determine preliminary eligibility for services, and collect required information for potential admission.
• Accurately enter and update all collected information into the CRM system in real-time, ensuring data completeness and compliance with privacy regulations (e.g., HIPAA).
• Document all interactions and follow up on inquiries as needed.
• Route appropriate calls or escalate complex cases to clinical staff or supervisors.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, call center, or healthcare administrative role preferred.
• Strong phone communication skills with ability to handle sensitive conversations empathetically.
• Basic computer proficiency and typing skills (comfortable with data entry).
• Familiarity with CRM software or electronic health record systems is a plus.
• Ability to maintain confidentiality and adhere to healthcare privacy standards.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you comfortable working in a phone-based role where the majority of your work involves answering and making calls?
• Do you have prior experience in a call center, healthcare intake, admissions, or customer service role?
• Are you comfortable discussing insurance information and basic eligibility questions with callers?
• How do you remain calm, professional, and empathetic when speaking with individuals who may be distressed or seeking care?
• Describe a time you had to gather detailed information over the phone and document it correctly.

Work Location: In person

Salary : $40,000 - $45,000