What are the responsibilities and job description for the Operations Supervisor position at Vital Delivery Solutions?
Summary Supervises and coordinates all activities of the dispatch department, supports dispatch team with dispatching duties, engaged in dispatch software for on time pick up/ delivery performance, and personnel and billing administrative duties. All dispatch staff report to the Operations Supervisor.
Work Schedule Monday - Friday
07:00am - 03:00pm
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Monitor and manage on demand and routed dispatch screens.
- Coordinate dispatch and driving training for new hires.
- Coordinate new hire orientations and trainings.
- Conduct annual performance reviews for dispatchers.
- Manage dispatch team schedule.
- Review billing from dispatchers weekly.
- Coach dispatchers and drivers when necessary.
- Review/update route manifests.
- Review driver availability and help mitigate overtime hours.
- Confirm all emails are responded within 30 minutes.
- Confirm all afterhours email and phone orders have been billed.
- Review dispatch software each morning and investigate and resolve any late orders.
- Manage employee of the month recognition program.
- Monitor driver’s safety score.
- Record and file events as they come up.
- Review/update phone list and dispatch binder.
- Ensure route board is up to date.
- Keep inventory of supplies for office.
- Verify driver initials on schedule.
- Assist in pulling/shuttling vehicles for maintenance.
- Manage afterhours dispatchers.
- Backup to the parts/warehouse department.
- Manage the office cleaning schedule.
- Manage weekly dispatch meetings.
- Cover as the on-call manager every weekend.
- Assist in scheduling and covering callouts.
- Cover routes when needed.
- Reports to the Operations Manager.
