What are the responsibilities and job description for the Senior Systems Engineer - Infrastructure position at Vital Care Infusion Services?
Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.
Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.
What we offer:
- Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
- Paid time off, personal days, and company-paid holidays.
- Paid Paternal Leave.
- Volunteerism Days off.
- Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
- 401(k) matching and tuition reimbursement.
- Employee assistance programs include mental health, financial and legal.
- Rewards programs offered by our medical carrier.
- Professional development and growth opportunities.
- Employee Referral Program.
Job Summary:
As a Senior Systems Engineer specializing in infrastructure, you’ll play a critical role in designing, implementing, and maintaining the IT systems that form the backbone of Vital Care. Your expertise will span cloud-based solutions, automation, identity management, SaaS administration, on-premises and cloud networking, and system integrations. Collaborating with technology management, product development teams, and vendors, you’ll ensure the successful delivery of technical solutions aligned with the business’s strategic decisions.
Duties/Responsibilities:
Cloud Infrastructure design and Management:
- Design, implement, and maintain robust and scalable infrastructure solutions across on-premise and cloud environments (Azure, M365) that meet the organization's current and future needs.
- Administer and optimize Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
- Manage endpoint configuration and compliance using Intune and related tools.
- Act as Vital Care’s endpoint specialist, responsible for security hardening, compliance, and advances troubleshooting across all supported endpoint platforms.
- Integrate new and existing systems to ensure seamless communication and collaboration across the infrastructure.
- Evaluate and implement third-party tools and technologies to enhance system efficiency and performance.
- Support all aspects of the infrastructure, including servers, storage, and networking.
- Architect, configure, and maintain cloud networking components such as Azure Virtual Networks, VPN Gateways, ExpressRoute, Application Gateways, load balancers, and hybrid network integrations.
- Manage standard services within a centralized infrastructure.
Automation and Performance Optimization:
- Develop and maintain automation scripts (PowerShell, etc.) to streamline operations and reduce manual tasks.
- Monitor, analyze, and optimize system performance to ensure the highest levels of availability, reliability, and scalability.
- Proactively identify and address potential bottlenecks and performance issues.
- Implement and maintain security measures to safeguard the organization's infrastructure and SaaS platforms.
- Ensure compliance with industry standards and regulations, keeping abreast of security best practices
Troubleshooting and Escalation:
- Diagnose and resolve complex infrastructure and SaaS-related issues.
- Responsible for monitoring and responding to service delivery requests.
- Provide escalation support for complex problems as needed.
Project Leadership:
- Lead infrastructure-related projects from conception to completion, ensuring timely delivery and adherence to project milestones.
- Mentor and guide junior team members, fostering a culture of continuous learning and improvement.
Required Skills/Abilities:
- Strong knowledge of Active Directory, Azure AD, MFA, and SSO.
- Proficiency in scripting and automation.
- Ability to understand operational business processes and apply technical/system knowledge.
- Must demonstrate excellent professional communication skills through clearly written, concise and comprehensive documentation, and strong technical writing skills.
- Strong organizational, customer service, interpersonal, and time-management skills.
Education and Experience:
- Bachelor’s or master’s degree in computer science, Engineering, or a related experience.
- Proven experience as a System Engineer with a focus on cloud and on-premises infrastructure (minimum of 5 years).
- Demonstrated expertise in both on-premises networking (LAN/WAN, routing, switching, VPN, SD-WAN, firewalls) and cloud networking (Azure VNets, VNet peering, network security groups, load balancers, virtual appliances, hybrid connectivity).
- Expertise in Microsoft Azure, M365 administration, and Intune endpoint management.
- Industry certifications are a plus. (ITTL, M365, Azure, Security )
- Experience with Palo Alto Firewalls, Prisma, and Global Protect a Plus.
Physical Requirements:
- Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
- Keyboarding: Frequent use of a keyboard for typing and data entry.
- Reaching: Occasionally reaching for items such as files, documents, or office supplies.
- Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.
- Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.
Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.
Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.
Vital Care Infusion Services participates in E-Verify.
Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.
Vital Care Infusion Services participates in E-Verify.
This position is full-time. The salary range for this position is $$98,501 - $115,00.