Customer Success and Sales Associate

Compensation:

Base: $50,000 - $55,000

Bonus Commissions - $5,000 - $20,000

About the Company: 

Vital Care Industries (VCI) was founded in 1984 and is headquartered I Tinley Park, outside of Chicago, IL. The Company manufactures and distributes medical surgical supplies to over 2,200 hospitals and 1,500 surgery centers. Vital Care’s main products lines include equipment drapes and covers, solidifier for liquid medical waste, sterilization packaging, and dust and cart covers. Vital Care is driven by superior customer service and quality products. Our “Quality by Design” brand motto reflects its reliable reputation in the market. These high-quality products ensure the safety of patients and medical professionals by maintaining a sterile environment during surgical procedures and supporting the safe disposal of liquid medical waste during invasive and non-invasive medical and surgical treatments and procedures. The long-term success of Vital Care Industries is tied to its key partnerships with Group Purchase Organizations (GPO), Distributors, and IDNs/Health Systems.  

Job Summary 

The Customer Success & Sales Associate is a hybrid customer service and inside sales role responsible for owning a dedicated book of accounts from start to finish. This person will serve as the primary point of contact for their accounts — managing day-to-day order entry, delivering white-glove service, and ensuring accounts remain compliant with contract and program requirements. The ideal candidate is proactive, detail-oriented, and thrives on building long-term relationships while driving account growth.

Duties/Responsibilities 

• Account Ownership: Serve as the single point of contact for an assigned portfolio of accounts, managing the full relationship lifecycle from onboarding through ongoing support.

• Order Entry & Processing: Accurately enter, track, and manage orders end-to-end, coordinating with fulfillment and logistics teams to ensure timely, error-free delivery.

• White-Glove Service: Deliver a high-touch, responsive service experience — proactively anticipating account needs, resolving issues quickly, and following up to ensure satisfaction.

• Compliance Management: Monitor accounts for compliance with contract terms, pricing agreements, and program requirements (e.g., GPO/Premier contract compliance); flag and resolve discrepancies.

• Inside Sales & Growth: Identify opportunities to expand product usage within existing accounts, support cross-sell/upsell efforts, and communicate new product offerings.

• Relationship Management: Build trusted, long-term relationships with account stakeholders through regular check-ins, virtual meetings, and responsive communication.

• Cross-Functional Coordination: Partner with sales leadership, operations, procurement, logistics, and accounting to ensure a seamless customer experience across the account lifecycle.

• Reporting: Maintain accurate account records and provide regular updates on account health, order status, and compliance to internal stakeholders.

Required Qualifications

• 2 years of experience in inside sales, account management, or customer service (medical/surgical supply or healthcare distribution experience preferred).

• Strong organizational skills with the ability to manage multiple accounts and competing priorities simultaneously.

• Excellent verbal and written communication skills; comfortable leading virtual meetings with customers.

• Experience with order entry, CRM, or ERP systems.

• High attention to detail, particularly around contract/compliance requirements and data entry.

• A service-first mindset with a proactive, solutions-oriented approach.

• Ability to work both independently and collaboratively within a team environment.

Preferred Qualifications

· Experience working in regulated healthcare or medical manufacturing environments.

· Knowledge of surgical procedure workflows, infection prevention products, sterilization products, or medical waste management solutions.

· Proficiency with CRM systems, sales analytics tools, and digital marketing platforms.

Competencies

· Strategic Thinking and Business Acumen

· Customer Relationship Management

· Negotiation and Influencing Skills

· Market Analysis and Competitive Intelligence

· Results Orientation

· Communication and Collaboration

· Operational Excellence

· Adaptability and Innovation

Physical Requirements

· Prolonged periods sitting at a desk and working on a computer.

· Ability to occasionally lift and carry materials up to 25 pounds for trade shows or presentations.

Work Environment

This position operates in a professional office environment with regular interaction across manufacturing, warehouse, and distribution operations. This role may require attendance at customer sites, healthcare facilities, conferences, and industry trade events.

Benefits

· Medical, dental, and vision insurance

· Life and Disability Insurance

· Paid time off and paid holidays

· 401(k) with company match

Work Location: On-site

EEO Statement

Vital Care Industries is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, marital status, military status, unfavorable discharge from military service, arrest record, order of protection status, or any other characteristic protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to participate in the hiring process and perform essential job functions.

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $50,000 - $75,000