What are the responsibilities and job description for the Operations Manager (Primary Care) position at Vitae Health Systems?
Location: Hybrid, 2-3 days/week at Park Ridge, IL office.
Compensation: The compensation range for this position is $115,000 - $125,000 plus bonus.
About Vitae Health Systems:
Founded in 2018, Vitae Health Systems is one of the largest providers of behavioral health, internal medicine, and podiatry services to residents of Skilled Nursing and Assisted Living Facilities. Headquartered in Chicago, IL, we currently operate in over 10 states and are rapidly expanding throughout the USA.
Job Overview:
Vitae Health Systems is seeking a highly experienced and dynamic Primary Care Operations Manager to manage the delivery of medical care across our skilled nursing facility partners. The ideal candidate, whether clinical or non-clinical, will have extensive long-term care experience and a proven track record in providing multi-site, multi-state healthcare operations. This role is crucial in maintaining the highest standards of patient care and operational efficiency throughout our network. The manager will focus on delivering exceptional clinical care, differentiating the company from competitors, driving growth (in terms of facilities, providers, visits, and geographic reach), and ensuring overall efficiency.
Key Responsibilities:
· Oversee daily operations of primary care services across multiple skilled nursing facility partners, ensuring efficient, high-quality, and patient-centered care
· Collaborate with providers, facility staff, and administrative teams to deliver cohesive and compliant service delivery
· Conduct regular site visits and maintain strong relationships with facility administrators, clinical staff, and key stakeholders
· Lead recruitment and onboarding efforts for your region, including interviewing, coordinating facility introductions, and ensuring readiness for new provider starts
· Conduct structured performance reviews with providers and maintain consistent documentation and communication around expectations and improvement areas
· Monitor clinical productivity and documentation compliance; partner with HR and clinical leadership to address performance or clinical concerns
· Participate in monthly divisional reviews, presenting operational insights and clinician performance metrics to senior leadership
· Drive strategic growth by identifying opportunities to expand services, optimize resources, and enhance operational efficiencies
· Foster a culture of accountability, staff engagement, and continuous improvement across your region
· Ensure timely and effective communication and follow-up with providers and facilities, maintaining a standard of response within one business day
Preferred Qualifications:
- Multi-state experience highly preferred.
- Master’s degree in Healthcare Administration, Business Administration, or a related field.
- Clinical background (e.g., RN, NP) with experience in primary care or geriatric care preferred but not required.
- Demonstrated ability to lead and inspire large, diverse teams.
- Bachelor’s degree in Healthcare Administration, Nursing, Business Administration or a related field.
- Minimum of 3 years of experience in healthcare operations, ideally within long-term care.
- Proven experience managing multi-site medical care operations.
- Strong understanding of healthcare regulations, standards, and best practices in long-term care.
- Excellent leadership, communication, and organizational skills.
- Ability to travel as needed to various facility locations.
- Opportunity to make a significant impact on the quality of care for residents in skilled nursing and assisted living facilities.
- Be part of a rapidly growing organization with a commitment to excellence in healthcare.
- Competitive salary and benefits package.
- Collaborative and supportive work environment.