Customer Service Representative

Customer Service Representative- Vita Green

What motivates you to do an excellent job? Do you enjoy working in a busy office setting with minimal supervision? Are you looking for a good challenge, an opportunity for growth, all while producing amazing results and working with a highly supportive team? If this sounds like you then keep reading....

Here at Vita Green we take pride in our work, how we interact, and how we communicate with our customers. We value integrity and honesty in all of our relationships. We believe in investing in our team as we look at our team as family. We believe growth creates opportunity for our team and for the success of the company.

Our team enjoys working together in a fun, respectful, and energetic way, in a hardworking atmosphere where productivity is rewarded, and we are looking to expand!

The core values that we live by and treat everyone we interact with are:

Dependable and Accountable: Being an excelling company, we require personal accountability in every effort while being dependable. It is critical to our success. This ensures we can operate with higher standards to provide professional and punctual services to our customers. A dependable person builds trust by holding themselves accountable to their team and their customers.

No jerks allowed: Our culture demands individuals with positive and outgoing personalities. A willingness to build relationships with valued clients and coworkers is foundational to who we are. Work makes up a significant portion of our day and spending time with a jerk is not acceptable to the team or to our clients.

Honesty and integrity: Striving to do the right thing in an open and honest fashion with every action we have with our team, clients, and vendors. Being truthful in our interactions and a willingness to accept responsibility for your actions. Always do the right thing, treating others like you would like to be treated.

Always be getting better: We have an improving culture and look for those traits in who we employ. A desire to get better in both our personal and professional lives will lead us to innovations and an ability to serve our customers better. We live in a continuously changing environment with the need to adapt and improvise to meet the demands of the marketplace. Getting better is personally rewarding and leads to a sense of accomplishment that is measurable and inspires others to follow.

Growth creates opportunity: Growth is planned for and executed by design and is the most significant driving force at Vita Green. Growth creates opportunity for staff advancement in pay, responsibility, and the success of the company. Nobody wants to work for, hire, or recommend a company in decline. If we are not growing, we are dying!

A Strong team = A Happy Family: Vita Green believes in the family unit and looks at its team members as family. We will take care of each other in good and bad times whether they be in our personal lives or the work challenges that occur. Staying together, supporting one another and working towards a common goal is the only acceptable course of action. Helping those who need help, comfort those who need comfort, and praise those who earn it drives connection between those you work with!

Do your homework and check us out!

https://www.vitagreenllc.com/

If you share our core values and think Vita Green would be a good fit, here is more about the position:

Responsibilities include but are not limited to:

• Prompt, friendly and courteous recognition of customers
• Operate multi-line telephone system to answer, screen, forward calls, take messages and call accounts with outstanding balances
• Addressing customer needs
• Operate computer, scanner, copier machine to retrieve messages or transmit documents
• Use industry software to update and maintain customer records, document customer communications, and transmit information to staff
• Use Microsoft Office to maintain data spreadsheets and prepare documents
• Collect, sort, and distribute deliveries and messages appropriately
• Maintain inventory levels of required office supplies
• File and maintain paper/electronic records
• Use industry software to post payments, process credit cards and process statements
• Other duties as assigned

As an associate of Vita Green you will enjoy:

· Competitive market wages starting at $18.00 to $20.00 an hour

· Ability to work independently while supported as part of a team

· Company, industry, and on-going training

· Opportunity for advancement

· 401(k) – with Company match after 60 days

· Health insurance – after 60 days

· Health savings account/flexible spending accounts

· Life Insurance

· Dental Insurance

· Vision Insurance

· Pet/Legal Insurance

· Paid time off

· Weekends off

These benefits and opportunities are available to everyone; however, they will be earned because:

-Customer Service: Our customers are demanding, and so are we! Landscapes are an investment that require a lot of effort from everyone involved. We ask that our members set themselves apart from the average by providing a higher level of dedicated service and being prepared to have some difficult conversations. We pride ourselves in the quality of our work, but we understand that we are only human, and mistakes can happen! You must be willing to be held accountable to our standards and have the tough conversations when necessary!

-Heavy inbound calls: Our customers are passionate about their lawns and landscape. While most are very pleasant, some customers are verbally aggressive and may target you with their concerns. This can be HARD to not take personally, it is important to have thick skin and brush these situations off.

-Fast Paced/Multi-tasking: Here at Vita Green things are happening at a rapid pace, and we require our employees to be able to juggle multiple projects or tasks at once and be prepared to take on something new at a moment’s notice. This requires the RIGHT person who possesses the ability to prioritize and manage their time effectively. If you are looking for more of a laid-back, low pressure, slower work pace, we would not recommend this position for you.

-Demanding Schedule: Lawn care and landscaping is a seasonal job. Our primary work season is from typically from mid-February to mid to late November, weather permitting. Our employees are supported with job attached unemployment through the off season, while some earn winter hours. This time frame limits our ability to accommodate extensive vacation time as each of our team members serves a pivotal role throughout the season.

Each day is different and presents its own unique set of challenges but overcoming these provides the satisfaction of a job well done and fair compensation for it!

This is an integral role in our company, for without our incredible customer service representatives, we would have no way to serve our fantastic customer who love how we serve them! So, if you take pride in your work, love working with people, provide a positive energy and enjoy exceeding customers’ expectations, this is an opportunity to join a great motivated team and a growing company.

“We are an Equal Employment Opportunity (“EEO”) Employer.

It is a fundamental of Vita Green to not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws

E-Verify Employer Notification: We are an equal opportunity employer and actively participate in the E-Verify program. All candidates must provide proper documentation to establish their identity and legal authorization to work in the United States. We are committed to maintaining a compliant and fair hiring process.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $18 - $20