What are the responsibilities and job description for the Dental Front Office Assistant position at Vita Dental?
Our dental practice Vita Dental is seeking a highly experienced and well-rounded Dental Insurance & Front Desk Coordinator who can confidently handle insurance billing and claims while also delivering exceptional customer service at the front desk.
This role is perfect for someone who is detail-oriented with insurance AND naturally warm and professional with patients — someone who can balance both the financial and patient experience sides of the practice.
Primary Focus:
Strong emphasis on insurance billing, claims, and accounts management
Equally important:
creating a welcoming, friendly, and professional front desk experience
Key Responsibilities:
· Verify and accurately break down dental insurance benefits (PPO/HMO)
· Submit, track, and follow up on insurance claims and pre-authorizations
· Resolve denied or delayed claims efficiently
· Post insurance payments and manage accounts receivable
· Clearly explain insurance coverage, co-pays, and balances to patients
· Greet patients warmly and provide outstanding customer service
· Answer phones, schedule appointments, and manage daily flow
· Maintain accurate patient and financial records
Qualifications (Required):
· Minimum 1 years of dental front desk AND insurance billing experience
· Strong knowledge of dental insurance (claims, EOBs, breakdowns, AR)
· Excellent customer service skills — friendly, patient-focused, and professional
· Bilingual (English/Spanish) PREFERRED!
· Highly organized, detail-oriented, and able to multitask
· Reliable, proactive, and confident working independently
What We’re Looking For:
Someone who understands that a successful dental office depends on both accurate insurance management and an exceptional patient experience. You should be just as comfortable handling claims and numbers as you are making patients feel welcome and cared for.
What We Offer:
· Competitive pay based on experience
· Positive, team-oriented work environment
· Stable part-time schedule with growth potential
If you are experienced in dental insurance and enjoy working with patients, we want you on our team.
Pay: $22.00 - $25.00 per hour
Benefits:
- Free parking
Work Location: In person
Salary : $22 - $25