CSR/Sales Support

The Customer Service Representative/Inside Sales Support Representative will provide exceptional customer service and support to our clients while promoting Visual Sound's products and services. The ideal candidate would have previous experience in inside sales, customer support, conflict resolution, purchasing, data entry, and AV technology. Strong communication and interpersonal skills are essential. The ability to learn quickly, think on your feet, interact professionally with customers, and multitask in a fast-paced environment is required for this role. This position is onsite in Broomall, PA.

Responsibilities:

• Sales Support
  • Set up new customers, sites, and contacts
  • Quote entry & pricing check on all items within a quote for best pricing
  • Registration of products & processing credit card orders
  • Answer customer calls when the Sales Team is out of the office
  • Send quotes to customers as needed
  • Monitor box sales backlog & keep customers updated
  Box sales as projects
  • - monitor and close out when complete
  • Process demo order requests & check quotes prior to sending to accounting for credit approval
  • Process change orders for box sales & update of tax-exempt forms
  • Report credit card orders to accounting at the end of the week
  
  

• Inside Sales / Bid Desk
  • Inside Sales (those customers not assigned to an Account Manager)
    • Accounts that are low margin
    • Bid Desk
      • Qualify opportunities & send to the appropriate Sales Representative
  • Follow-up with Sales Rep to ensure they are responding to emails
    • If Sales Rep does not want to respond, respond on behalf of the company
    • Load the bid items into quote form & provide support for Sales Rep if submitting a response
    • New Construction opportunities: find information & help qualify
    • Assist with selling clearance and aged inventory (eBay, etc.)
    
    

• Tech Ops
  • Process ITF (against install materials)
  • Assist with CCO and ICO processing
  • Check changes prior to processing or sending to be released
  • Pricing check on all items within a quote for best pricing
  
  

• Purchasing
  • Set up inventory masters
  • Set up and update new vendors and vendor contacts
  • Follow-up on PO status/delivery date and update information
  • Assist with keeping vendor pricing sheets/notes current
  
  

• Other
  • Process internal orders: Rental and Staging, University of Penn., Remote offices
  • Process orders for Innovation Center, Showrooms, & Conference Rooms
  • Assist all departments with obtaining RMAs & process RUSH orders & conduct follow-up
  • Assist with damaged shipments and replacements
  • Facility Event Support
    • Set up and clean up for luncheons, order food as requested
    • Ensure areas are clean and ready for customers
  • Work with new Visual Sound employees on processes and procedures
  • Assist with annual inventory
  • Switchboard/Front Desk Coverage (1 hour/wk)
    • Handle incoming calls, sort mail, greet visitors, forward faxes, manage customer equipment repair requests
  • Warehouse: Assist with product deliveries, processing paperwork, managing shipments, pulling orders