What are the responsibilities and job description for the Production Field Service Technician position at Visual Edge IT?
Empowering Businesses. Enabling Success.
At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.
With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.
Job Summary
Visual Edge IT is seeking a Production Field Service Technician to join our service team. In this role, you’ll be the trusted problem solver who helps keep our customers’ offices running smoothly. You will diagnose, repair, and maintain office equipment—including MFPs, printers, copiers, scanners, and production devices—while building strong customer relationships through professionalism, communication, and outstanding service.
This role is ideal for a hands-on technician who thrives on solving problems, enjoys continuous learning, and wants to grow their career in a supportive and innovative environment.
Primary Responsibilities
Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and ten paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.
401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.
At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.
With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.
Job Summary
Visual Edge IT is seeking a Production Field Service Technician to join our service team. In this role, you’ll be the trusted problem solver who helps keep our customers’ offices running smoothly. You will diagnose, repair, and maintain office equipment—including MFPs, printers, copiers, scanners, and production devices—while building strong customer relationships through professionalism, communication, and outstanding service.
This role is ideal for a hands-on technician who thrives on solving problems, enjoys continuous learning, and wants to grow their career in a supportive and innovative environment.
Primary Responsibilities
- Provide on-site technical support for troubleshooting and repairing office equipment (MFPs, copiers, printers, scanners, plotters, etc.).
- Conduct diagnostic tests, clear jams, clean and adjust components, and replace damaged or worn parts.
- Install new or modified equipment at customer sites to ensure full functionality.
- Perform preventive maintenance and verify proper equipment operation.
- Maintain accurate service records, analyze technical reports, and recommend process improvements.
- Manage parts and supplies inventory, including ordering and stocking.
- Build customer rapport by providing courteous, professional service.
- Mentor and support junior technicians and trainees.
- Stay current on technical knowledge through training and industry resources.
- 3–5 years of hands-on field service experience with office equipment. OEM training with Epson, Xerox, Konica Minolta, Canon, Sharp, HP, or Kyocera is a plus.
- Associate’s degree in a related field or equivalent work experience.
- Strong technical troubleshooting, time management, and communication skills (both written and verbal). Proficiency in Microsoft Office and internet applications.
- Ability to lift and/or move up to 75 pounds regularly, and up to 100 pounds occasionally.
- Willingness to travel overnight occasionally (less than 10%) and work occasional weekends/holidays as needed.
Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and ten paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.
401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.
Salary : $50,000
