Account Manager

Visual Data Media Services is an award winning multimedia company, with offices in Burbank, London and Bangalore. We offer a full range of creative post-production and media distribution services for feature films and television content. 

Our services include encoding, transcoding, editing, color correction, digital distribution, media asset management, quality control, subtitling and closed captioning, script creation, audio, tape duplication and conversions, as well as creative post production services. 

Our state of the art, 30,000 square-foot facility located in Burbank, CA is custom built for repurposing and distributing video content and represents a multi-million dollar investment in our clients’ future. 

Our goal is to provide an exceptional customer experience with every client on every job. This is achieved by our commitment to our core values: Accountability, Empowerment, Integrity, Courtesy and Can Do Attitude. While we are equally focused on quality, efficiency and on-time delivery by utilizing the latest in cutting edge technology and innovative solutions, we truly believe that having the right people is what provides us with our competitive edge. 

We currently are looking for an Account Manager, in our Client Services Department, located in Burbank, California.  This role is ideally a candidate located within LA County as there will be days in office required, but will consider candidates that are located in the following states: Washington, Texas, Michigan, Oregon, Kentucky, Florida, Virginia, and Pennsylvania. As we hire across several U.S. states, salary offers are location-based, taking into account the cost of living, local market data, and the candidate’s experience.

Summary:

Account Managers are responsible for the execution of all related tasks required for the creation of clients’ physical and file based assets, for delivery across multiple, broadcast, VOD, and internet platforms worldwide, from initiation of order, through to invoice.

Essential Duties and Responsibilities:

• Maintain a high level of service for our customers
• Represent and uphold all department policies and procedures
• Provide information when requested and resolve all client requests and complaints quickly, accurately, and in line with any client specific SLAs, while keeping sensitive information confidential as necessary
• Review and understand clients’ needs and requirements in order to facilitate the accurate and timely completion of their work
• Ensure media orders are created, in the order management system, accurately and clients instructions are translated into concise operational instructions
• Maintain a media order error rate of less than 2%
• Ensure all work is scheduled where applicable and in line with company procedures
• Ensure work orders are invoiced accurately, in a timely manner and in line with clients’ SLAs
• Communicate to the Account Executive, any potential problems that could have a negative impact on the customer or is not in line with the Client Services department policies and procedures, including, all errors, personnel misconducts and potential late deliveries
• Collaborate with Sales where applicable to build and grow client relationships
•  Communicate potential opportunities for growth to Sales and Senior Management
• Create bids and fulfills pricing requests where applicable, by way of Media Pulse bid creations
• Keep Sales and Senior Management informed of all significant projects
• Deliver excellent product and service demonstrations to prospective and current clients
• Always Represent the Company in a professional manner while demonstrating the Company’s values

 Education and Experience:

• 3 years of post-production or media distribution experience
• Results oriented with strong attention to detail
• In depth knowledge of audio/video, physical and file formats and electronic delivery platforms
• Experience with organizing and managing multiple priorities
• Strong ability to work unsupervised and at a fast pace
• Excellent customer service skills
• College degree preferred

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Good listener 
• Ability to think logically and orderly
• Self-starter, team player, and professional demeanor
• Goal oriented and goal driven
• Good attitude and people skills a must
• Excellent computer skills (Office, Word, Excel, Outlook)
• Able to keep a calm posture when dealing with difficult situations
• Willing to keep an open mind and to objectively accept constructive criticism (this is imperative)
• Willing and yearning to learn

Skills/Abilities:

• Knowledge of business and customer service and service methods
• Skill in understanding written sentences and paragraphs in work related documents
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Skill in communicating effectively in writing as appropriate for the needs of the audience
• The ability to work independently at tasks that require concentration
• Language and communication skills to receive instructions, follow directions, and work both productively and safely

For candidates based in Los Angeles, CA, the expected salary range for this position is $68,640-78,000 annually. Actual compensation will be determined based on factors such as location, experience, and qualifications. Salaries for candidates outside of California may be adjusted to reflect local cost of living and market conditions.