Who we are:

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

This position is the primary point of contact for our Market Development Specialists (MDS), managing sales projects, providing product/service information and problem resolution which meet our standards of excellence in service.

Visual Comfort Offers:

• Work-Life Balance: Monday – Friday, 8:00am – 5:00pm hours may vary based on the needs of the business
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive compensation plan
• Health Benefits: Visual Comfort covers the majority of employee medical premiums and offers competitive vision and dental coverage available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How success is defined:

• Serve as a subject-matter expert for architectural and system-based lighting products, supporting residential projects with thoughtful product selection and specification.  
• Produce accurate basic lighting layouts and supporting documentation utilizing company-approved software and tools (e.g., Scope, Bluebeam).  
• Accurately processes quotes, orders (including bulbs) and returns.
• Manages product returns, support cases, shipping claims, processes return and replacement orders.
• Follows through customer inquiries, ensuring a high level of customer satisfaction.
• Resolves routine customer issues independently, escalating queries and concerns to MDS or director as appropriate.
• Actively participates in training involving our products, systems, and design.
• Manages all open orders and communicates with MDS.
• Manages all DNR and communicates with MDS when follow-up with customers is required.
• Communicates with MDS and manages 3PL orders status including: DNR, arrival in warehouse and shipment to customer.
• Manages MDS reporting including Return Follow-Up Report and Aged AR
• Additional duties as required.

What you will bring:

• 3 years’ previous experience in customer service or project management required.
• 2 or 4-year college graduate preferred.
• Strong aptitude for and proficiency navigating CRM and Order Management systems.
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus.
• Proactive problem solver with experience working in a fast-paced environment.
• Exceptional organizational and time management skills, with a strong attention to detail
• Ability to effectively prioritize and handle multiple tasks and changing priorities with a sense of urgency.
• Exhibits professionalism with customers, team members and all levels of leadership
• Must demonstrate maturity in judgement, commitment, dependability, and punctuality.
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.
• Demonstrate exceptional communication across all contact channels, including email and phone.
• Available to work a flexible schedule, if requested.

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Compensation Range:$58,000 - $64,000 plus monthly bonus opportunity

Compensation is based on individual factors, including skill set, relevant experience, and work location

Salary : $28 - $31