Bilingual (Burmese + English) Customer Service Rep

Job Description:

The Bilingual (Burmese English) Customer Service Rep interacts with customers via telephone or email to assist with a variety of customer inquiries and issues in a centralized customer service environment. They are critical to supporting our sales team and customers. The Customer Service Rep communicates and interacts with customers, vendors and co-workers professionally, ensuring questions are answered accurately and issues are resolved and in a timely manner.

Responsibilities include, but are not limited to:

• Troubleshoot account problems and resolve other general inquiries over the phone to maximize the customer experience
• Support Account Executives and Account Managers as well as PFG’s national customers with various issue resolution and day-to-day operations of a national account
• Demonstrate functional skill in communicating via email, utilizing basic account information pertaining to the customer
• Process customer orders and issue credits accurately and in a timely manner
• Perform administrative responsibilities such as checking email on a daily basis, writing sample order requests and special orders when necessary
• Work independently and escalate issues as appropriate
• Perform other related duties as assigned

Qualifications:

• Must be bilingual in Burmese and English
• High School Diploma/Equivalent
• 6 months of customer service, call center, or closely related experience

Company description

Vistar customers are everywhere people work, play, and shop. Vistar is America’s leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what’s right, and giving back to the communities they serve.

Awards and Accolades

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.