What are the responsibilities and job description for the Billing Coordinator position at Vista?
Vista is the world’s leading global business aviation company, providing worldwide business flight services through its network of subsidiaries and a team of over 4,000 experts. A global group headquartered in Dubai, Vista integrates a unique portfolio of companies to offer asset-free services that cover all key aspects of business aviation, including guaranteed and on-demand global flight coverage, subscription and membership solutions, and trading and management services.
A career at Vista means stepping into an environment where you’re trusted with real autonomy and responsibility from day one. Whether you're keeping our aircraft airworthy, flying our clients across the globe, or working in one of our corporate teams, you’ll move fast, deliver impact quickly, and grow through hands‑on learning and close collaboration within a supportive global community. You’ll play an active role in shaping a transforming organization by improving processes, challenging norms, and driving meaningful change. And throughout, you’ll take pride in making the impossible possible for a worldwide client base. Together you’ll build something extraordinary alongside colleagues who navigate challenges together, celebrate progress, and consistently raise the bar.
Responsibilities
Our Finance team is looking for a Billing Coordinator to manage the end-to-end billing process for a dedicated group of Program clients.
This is a hybrid role. You will be required to work 3 days minimum in the Columbus, OH office.
A career at Vista means stepping into an environment where you’re trusted with real autonomy and responsibility from day one. Whether you're keeping our aircraft airworthy, flying our clients across the globe, or working in one of our corporate teams, you’ll move fast, deliver impact quickly, and grow through hands‑on learning and close collaboration within a supportive global community. You’ll play an active role in shaping a transforming organization by improving processes, challenging norms, and driving meaningful change. And throughout, you’ll take pride in making the impossible possible for a worldwide client base. Together you’ll build something extraordinary alongside colleagues who navigate challenges together, celebrate progress, and consistently raise the bar.
Responsibilities
Our Finance team is looking for a Billing Coordinator to manage the end-to-end billing process for a dedicated group of Program clients.
This is a hybrid role. You will be required to work 3 days minimum in the Columbus, OH office.
- Reviewing flight activity on a daily basis, checking that all details are correct and working with our Operations team to ensure accuracy of coding, cost and sales values, and categorisation of flying.
- Producing accurate customer invoices, ensuring alignment with the customer contract and any special terms (including the correct application of hours and rates).
- Calculating and adding any additional charges or notes to the invoices.
- Working with the Program sales team to review and approve any unusual invoices before sending out to customers.
- Ensuring that all customer balances for cash and hours flown are maintained and accurate, incorporating cash receipts and invoices.
- Monitoring customer balances, incorporating flights not yet billed, and informing Customer Services when a customer nears the minimum balance required to continue flying.
- Generate and send out customer statement, sending initial chaser emails as required.
- Responding to customer queries regarding invoices and working with Sales to resolve issues as required.
- Creating reports on flying activity and other statistics.
- Reporting differences between estimated and actual billing.
- You’ll use your impeccable eye for detail and prior experience of interpreting complex client contracts to ensure that all invoices have been calculated accurately.
- Prior experience of reconciliations, in order to reconcile information from our in-house client system with our accounting system, SAP. Familiarity with SAP will be useful but is not essential.
- Intermediate/Advanced Excel skills are essential, including capability with pivot tables, v-lookups and formulas.
- You will be able to work at a fast pace, sometimes under pressure, in order to manage a challenging workload for demanding clients.
- Strong written and spoken English is essential when interacting with our discerning clients.