Automotive Service Manager

Vista Nissan is seeking a experienced Automotive Service Manager to lead and drive service performance, culture, and the customer experience of the Service Department in Casper, Wyoming!

What We Offer:

• Competitive compensation! Performance-based pay with a target of $120,000 to $130,000 annually!
• A career path with ongoing leadership development and growth
• Flexible schedule with paid time off that accrues from day one
• Comprehensive benefits: medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement (up to $75/month)
• Employee discounts on vehicles, service, and parts
• A collaborative, team-oriented culture focused on performance and accountability

Position Overview:

Vista Nissan is seeking a Service Manager who leads with accountability, operational discipline, and a people-first mindset. This role is responsible for driving the Service Department's performance, culture, and customer experience. As a key member of the leadership team, you will oversee daily operations, develop a high-performing team, and deliver strong financial results through process consistency, technician productivity, and an exceptional guest experience. This is an opportunity for a hands-on, forward-thinking leader who thrives on building teams, optimizing operations, and driving continuous improvement.

What You'll Do:

• Lead, coach, and develop Service Advisors, Technicians, and support staff to achieve performance goals
• Drive daily service operations, including workflow, dispatch, and scheduling, to maximize productivity and efficiency
• Own departmental performance metrics, including labor gross, effective labor rate, hours per RO, and expense control
• Champion a customer-first culture that drives CSI, retention, and repeat business
• Partner with Sales and Parts leadership to ensure alignment and seamless operations across departments
• Implement and reinforce consistent processes that improve technician efficiency and customer experience
• Monitor staffing levels, support recruiting efforts, and develop bench strength within the team
• Ensure compliance with OEM standards, company policies, and safety requirements

Who You Are:

• Proven leader with 2 years of experience as a Service Manager or Service Director in a dealership environment
• Strong operator with a deep understanding of service drive performance, fixed ops KPIs, and technician productivity
• Strong understanding of dealership service operations and OEM processes
• A coach and mentor who builds accountability and develops high-performing teams
• Financially driven with the ability to analyze performance and take action to improve results
• Customer-focused leader who understands the connection between experience, retention, and profitability
• Organized, adaptable, and able to lead effectively in a fast-paced environment

Additional Requirements:

• Valid driver's license with an acceptable motor vehicle record
• Ability to pass a pre-employment background check and drug screen for illegal substances
• At least 18 years of age
• Authorized to work in the United States

Who We Are:

Vista Nissan, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse individuals united by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary satisfaction for customers and associates. Our brand is about the Power of Yes – empowering our associates to deliver a safe, positive, stress-free experience to our customers, whether in sales, parts, or service. We aim to be recognized for delivering a customer and associate experience tailored to the individual and diverse needs of our customers. Summit Automotive Partners is a privately held automotive management group headquartered in Centennial, Colorado.

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.