What are the responsibilities and job description for the Guest Service Manager position at Vista Host Inc.?
POSITION TITLE: Guest Service Manager
REPORTS TO: General Manager
ABOUT TOWNEPLACE SUITES ROUND ROCK
The TownePlace Suites Round Rock, managed by Vista Host Management & Development
Company, offers all-suite accommodations for extended stays, conveniently located near
major businesses and shopping areas in Round Rock, Texas. With a complimentary
breakfast, outdoor pool, and fitness center, the hotel is ideal for business and leisure
travelers looking for a comfortable stay.
POSITION SUMMARY
The Guest Service Manager is a dynamic, multi-dimensional role responsible for
coordinating front desk activities, managing reservations, and ensuring the complete
satisfaction of all guests. This role involves handling communications across departments,
managing guest requests, and supporting front-of-house operations.
WHO IS THIS POSITION FOR?
The Guest Service Manager role is ideal for someone who:
• Thrives in a fast-paced environment, handling multiple tasks simultaneously.
• Is passionate about guest service and can lead by example, maintaining a positive
and welcoming atmosphere.
• Has strong communication and leadership skills, with the ability to train, supervise,
and support front desk staff.
• Enjoys problem-solving and is capable of managing guest inquiries and escalations
efficiently.
WHY WORK FOR US?
• Competitive salary with opportunities for performance-based bonuses.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• Life / STD Insurance.
• 401k Program.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Growth opportunities within Vista Host’s portfolio of properties.
DUTIES AND RESPONSIBILITIES
• Ensure the front desk is tidy and fully stocked with necessary materials (e.g., key
cards, guest packets, etc.).
• Train, supervise, and support front desk staff, ensuring that all front-of-house
positions are covered throughout shifts.
• Recruit and train new employees to maintain a high level of guest service.
• Create, organize, and manage schedules for all front office employees.
• Assign tasks and monitor front desk performance to ensure timely, accurate
customer service.
• Handle guest complaints and specific requests, providing prompt and effective
resolutions.
• Troubleshoot emergencies and unexpected situations as they arise.
• Monitor office supplies and place orders as needed to maintain adequate stock
levels.
• Review and respond to in-house and third-party guest reviews, ensuring feedback is
addressed constructively.
• Perform other duties as assigned by management.
POSITION REQUIREMENTS
• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for long periods.
• Must be able to lift up to 20 lbs.
• Previous front desk or guest service experience is preferred, but not required
REQUIREMENTS
The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person’s experience to result in their heartfelt desire to return.
Salary : $40,000 - $45,000