What are the responsibilities and job description for the Sales and Experience Manager position at Vista Host Hotels Management & Development?
POSITION TITLE: Sales & Experience Manager
REPORTS TO: General Manager / Director of Sales/ Regional Director of Sales
ABOUT Holiday Inn Express
The Holiday Inn Express, managed by Vista Host Management & Development Company, is committed to providing exceptional hospitality and service to all guests. Located near Arches and Canyonlands National Parks , our property offers free breakfast, pool and hot tubs, fitness center, and meeting room space. As the Sales & Experience Manager, you will play a critical role in driving sales, creating memorable guest experiences, and ensuring successful events, contributing to the overall growth and success of the property.
Position Summary
The Sales & Experience Manager is an outgoing, eager, and results-driven professional who excels in direct selling, relationship-building, event management, and guest service enhancement. This role involves conducting outside sales calls, developing marketing strategies, maintaining client relationships, and collaborating with operations to ensure seamless guest experiences. Revenue management experience is beneficial and will complement strong sales skills.
WHO IS THIS POSITION FOR?
The Sales & Experience Manager role is best suited for someone who:
REPORTS TO: General Manager / Director of Sales/ Regional Director of Sales
ABOUT Holiday Inn Express
The Holiday Inn Express, managed by Vista Host Management & Development Company, is committed to providing exceptional hospitality and service to all guests. Located near Arches and Canyonlands National Parks , our property offers free breakfast, pool and hot tubs, fitness center, and meeting room space. As the Sales & Experience Manager, you will play a critical role in driving sales, creating memorable guest experiences, and ensuring successful events, contributing to the overall growth and success of the property.
Position Summary
The Sales & Experience Manager is an outgoing, eager, and results-driven professional who excels in direct selling, relationship-building, event management, and guest service enhancement. This role involves conducting outside sales calls, developing marketing strategies, maintaining client relationships, and collaborating with operations to ensure seamless guest experiences. Revenue management experience is beneficial and will complement strong sales skills.
WHO IS THIS POSITION FOR?
The Sales & Experience Manager role is best suited for someone who:
- Is highly motivated, with a focus on direct selling, building relationships, and enhancing guest experiences.
- Has strong organizational skills and enjoys planning events that exceed guest expectations.
- Is experienced in event management, sales, and operations, ensuring seamless integration of efforts.
- Thrives in a fast-paced environment and can effectively balance sales goals with guest satisfaction.
- Competitive salary with performance-based incentives.
- Vacation / Sick / Bereavement / Holiday Pay.
- Health/Vision/Dental Insurance.
- Life / STD Insurance.
- 401k Program.
- Employee Discounts (Brand Hotels & Company Hotels).
- Free, Third-Party Employee Assistance Program (personal and professional).
- Opportunities for professional growth and career development within Vista Host.
- Focus on building new business while maintaining and growing existing accounts to maximize both room and food & beverage revenues.
- Solicit new business through outside sales calls, area blitzes, prospecting, CVB lead generation, and internet research.
- Fill event calendar need dates to maximize revenue and ensure effective utilization of event spaces.
- Serve as the primary contact for events and parties, managing communication, planning, and execution.
- Maintain Banquet Event Order (BEO) paperwork for each booking, collaborating closely with the operations team to ensure successful events.
- Collaborate with the chef on event menus to ensure appealing and cost-effective offerings.
- Work with the marketing team to develop promotional materials that enhance visibility and sales.
- Nurture relationships with existing clients through regular follow-ups, phone calls, and in-person visits.
- Achieve monthly revenue goals set by the management team, adjusting strategies to meet targets.
- Review Group Pick-Up reports to track booking pace, update clients, and adjust sales efforts as needed.
- Prepare and submit weekly reports within the respective deadlines, tracking progress and identifying areas for improvement.
- Review monthly financials to identify need periods, adjust sales efforts, and ensure alignment with budgeted booking pace.
- Attend trade shows, chamber events, and meetings as designated by the Regional Director of Sales, representing the hotel and generating business opportunities.
- Collaborate with operations to enhance overall guest experiences, ensuring a seamless integration of sales and service efforts. Which will include some front desk shifts.
- Perform other duties as assigned by management to support the hotel’s sales and experience goals.
- Must be able to communicate effectively in English, both written and verbally.
- Must possess excellent communication skills, demonstrating a positive attitude in interactions with clients and co-workers.
- Ability to carry or lift items weighing up to 20 lbs
- Must maintain a valid driver’s license and insurance.
- Event planning experience is preferred.
- Must demonstrate the ability to work with maximum accuracy, efficiency, and attention to detail.
- Sales experience, preferably in hospitality, with at least 3 years of relevant experience preferred.
- Strong organizational skills and ability to manage multiple projects simultaneously.