Patient Access Representative

Job Description:

• Vista Healthcare is hiring for a Patient Access Representative. Individual must be able to multi-task and interact well with co-workers and patients. Computer literacy is a must as all records are electronically based. Compensation will be competitive. Full Time position located in our Vineyard office. This is a back-office position, not patient facing, handling a variety of incoming calls/inquiries, some outbound scheduling calls, and other patient related administrative tasks. 

Responsibilities include, but are not limited to, the following:

• Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel.
• Optimize patients satisfaction, provider time, and treatment room utilization by working with patients to identify the most appropriate location, physician, and appointment time.
• Assure the accurate new patient packet is mailed or emailed at time of scheduling.
• Ensure call efficiency while maintaining excellent patient service in a courteous and professional manner.
• Maintains and accurately document all patient requests and information in the patient EHR, including but not limited to:
• Demographic information
• Collect and post/record payments
• Cost Estimates
• Verify insurance coverage, benefits and client financial responsibility
• Max out of pocket
• Deductible
• Co Pay
• Co-Insurance
• Scheduling appointments for multiple providers
• Scheduling within the guidelines of each provider, verifying schedules and insurances
• Protect patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times
• Coordination of patient referrals
• Ability to multitask
• Maintains operations by following policies and procedures and reporting needed changes
• Use sound judgment in handling calls, especially with patients that may be upset or are not feeling well.
• Demonstrate respect for our patients and fellow care team members in every interaction.
• Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and Monumental Service.
• Always maintain a professional and positive attitude.
• Demonstrate teamwork and support for fellow care team members by offering assistance.

Requirements:

• Must have high school diploma or GED
• Computer proficiency and phone skills are required
• Excellent communication and customer service skills
• Positive attitude
• Team player
• Healthcare Experience (preferred) but we will train the right person

Full Time position Monday-Friday working in our Vineyard location. Closed evenings. Closed weekends. Paid holidays.