What are the responsibilities and job description for the Dental Receptionist - Front Office / Patient Care Coordinator position at Vista Dental?
Front Office Receptionist / Patient Care Coordinator / All on X Dental Implants Clinic
Location: Vancouver, WA
Job Type: Full-Time
Pay: $30-$40/hour Performance-Based Bonuses
About Us
We are a high-performing, 100% insurance-free dental implant practice specializing in All-on-X full-arch reconstruction. We provide life-changing treatment in a modern, patient-focused environment where exceptional service, communication, and follow-through are essential.
We are seeking a Front Office Receptionist / Patient Care Coordinator who can manage the full patient experience—from the initial phone call through consultation, treatment acceptance, scheduling, and ongoing care.
This is not a traditional receptionist position. The ideal candidate is comfortable handling front office responsibilities while also building relationships with prospective patients, discussing treatment and financing, following up with leads, and helping patients move forward with care.
Responsibilities
- Answer and manage multiple phone lines with professionalism and confidence
- Call, text, and follow up with new patient leads from marketing campaigns
- Convert patient inquiries into scheduled consultations
- Greet patients and provide a warm, professional, concierge-style experience
- Manage patient scheduling, check-in, check-out, and daily schedule flow
- Guide patients through the consultation and treatment process
- Present treatment plans and explain recommended care clearly and confidently
- Discuss treatment costs and available financing options
- Help patients overcome concerns and make informed decisions about treatment
- Maintain consistent follow-up with patients who have not yet scheduled treatment
- Collect payments, post treatments, and complete end-of-day reconciliation
- Maintain accurate patient, scheduling, and financial records
- Coordinate closely with the doctor and clinical team to provide a seamless patient experience
- Maintain HIPAA compliance and patient confidentiality
What You Won’t Have to Do
Because we are a 100% insurance-free practice, there is:
- No insurance verification
- No pre-authorizations
- No claim submissions
- No appeals or EOB follow-up
This allows you to focus on patients, communication, scheduling, service, and case acceptance rather than insurance paperwork.
Qualifications
- Dental front office or treatment coordination experience
- Sales, customer service, and or lead-conversion experience strongly preferred
- Strong communication and relationship-building skills
- Confident and professional on the phone
- Comfortable discussing treatment fees, financing, and high-value treatment
- Ability to manage multiple calls, patients, and priorities in a fast-paced environment
- Strong organizational skills and attention to detail
- Professional, dependable, proactive, and team-oriented
- Implant or full-mouth reconstruction experience is a plus
- Motivated by performance and results
Compensation & Benefits
- $30–$40/hour based on experience
- Performance-based bonus opportunities up to 24k per year
- Health insurance with 100% of employee premium paid by employer
- 401(k) matching
- Paid time off
- Dental benefits
- Employee discounts
- Continuing education and training
- Long-term growth opportunities within an expanding implant practice
We are looking for someone who can be both the professional face of the practice and a trusted patient advocate—someone who is organized, personable, confident, and motivated to help patients move forward with life-changing dental care.
Please submit your resume to apply.
Pay: $30.00 - $40.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $30 - $40