What are the responsibilities and job description for the Community Support Services Supervisor position at Vista Care Illinois, LLC?

Job Title: Community Support Services Supervisor

Department: Vista Care IL

Reports To: Administrator

Date: July 22, 2026

Job Summary: A CILA (Community Integrated Living Arrangement), ICILA (Intermittent CILA), and Home-Based Services Supervisor manages residential and community support programs for adults with developmental disabilities. Key duties include staff supervision, client care coordination, and regulatory compliance.

Duties/Responsibilities:

Responsibilities for VC Community Support Services Supervisor

? Ensure agency’s goals and objectives are maintained.

? Assist the VC IL Administrator in development and implementation of agency policies; assist in revision of VC IL program budgets and plans.

? Coordinate special projects as requested by the VC IL Administrator.

? Maintain administrative files of the VC CILA, ICILA & HBS programs.

? Attend Advisory Council meetings as requested.

? Share information on agency philosophy, procedures, and policies to help interested citizens, vendors and community groups/organizations to understand the functions of the agency.

? Actively participate in risk management functions within the agency in conjunction with the VC Human Resources and Payroll & Benefits Departments - including, but not limited to, the timely completion and submission of required documentation of staff/client injuries, FMLA documentation and various personnel corrections/requests.

? Maintain databases on CILA, ICILA & HBS programs, participants and staff to provide accurate reports as required by various funding agencies.

? Develop where necessary and assume overall responsibility for coordinating fiscal reporting systems and submit routine and special reports as deemed appropriate by the VC Fiscal Services Department.

? Assume overall responsibility for coordinating the statistical reporting systems as deemed appropriate by the Administrative Office.

? Train, Schedule and supervise CILA, ICILA & HBS staff.

? Provide coaching, performance evaluations and maintain adequate shift coverage.

? Ensure implementation of Individual Service Plans (ISP’s) promote personal independence, and monitor community integration for CILA, ICILA and Home-based participants.

? Maintain facility safety and cleanliness, manage household budgets and client funds, and ensure adherence to state and federal developmental disability program regulations.

? Act as the primary liaison between residents, families, guardians, and external social service agencies, participating in treatment team meetings.

Qualifications and Experience:

? Must be proficient with Microsoft Word, Excel, PowerPoint, Outlook, and Access.

? Knowledge of telephone protocol.

? Duties require professional verbal and written communication skills.

? Excellent interpersonal skills.

? Strong organizational skills.

? Familiarity with Illinois state mental health, developmental disabilities, aging, youth, and legislative agencies are highly desirable.

? Valid driver’s license & clean background check.

? Must be able to obtain CPR/ First Aid Certification.

? QIDP (Qualified Intellectual Disabilities Professional) status may be required depending on program funding.

? Minimum of 1 to 2 years of direct care or supervisory experience working with individuals with intellectual or developmental disabilities.

Education:

? Associates or Bachelor’s Degree in business related field, or 5 years of experience in an administrative or related capacity.

Qualifications and Experience:
Must be proficient with Microsoft Word, Excel, PowerPoint, Outlook,
and Access. ? Knowledge of telephone protocol. ? Duties require professional verbal and written communication skills.
Excellent interpersonal skills. ? Strong organizational skills. ? Familiarity with Illinois state mental health, developmental disabilities,
aging, youth, and legislative agencies are highly desirable.
Valid driver’s license & clean background check.
Must be able to obtain CPR/ First Aid Certification.
QIDP (Qualified Intellectual Disabilities Professional) status may be
required depending on program funding.
Minimum of 1 to 2 years of direct care or supervisory experience working
with individuals with intellectual or developmental disabilities.
Education:
Associates or Bachelor’s Degree in business related field, or 5 years of experience in an administrative or related capacity.

#IND100

Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, Colorado, South Dakota, Utah, and Nevada. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives.

At Vista Care, we value the well-being and independence of the individuals we serve. As a Caregiver, you will play a crucial role in providing compassionate care, support, and assistance in activities of daily living to our Individuals. Here at Vista Care, we believe in a person-centered approach, where our individuals' needs and preferences are at the forefront of the care we provide.

Salary : $60,000 - $65,000

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