What are the responsibilities and job description for the Customer Service Specialiet position at VisitingAngels?
Customer Service Specialist acts as the primary liaison between a company and its clients, providing support, troubleshooting issues, and enhancing satisfaction via phone, email, or chat. They manage inquiries, process orders/returns, and resolve complaints to build loyalty. Key skills include, but are not limited to, empathy, strong communication, and product knowledge. SEND your resume to isabel@vernadi.com for further details.
Key Responsibilities
Inquiry Resolution: Answering questions regarding products, services, and company policies promptly.
Problem-Solving: Troubleshooting issues, processing returns, managing complaints, and providing repairs or refunds.
Account Management: Opening, closing, or updating customer accounts and handling billing queries.
Multi-Channel Support: Interacting with customers through phone, email, live chat, or social media.
Documentation: Maintaining accurate records of customer interactions and transactions in a CRM system.
Sales Support: Identifying opportunities to suggest products or upgrades to customers.
Required Skills and Qualifications
Communication: Exceptional verbal and written communication skills.
Technical Skills: Proficiency in CRM software, VoIP phone systems, and Microsoft Office.
Soft Skills: High emotional intelligence, patience, empathy, and ability to work under pressure.
Education: High school diploma or equivalent is required; some positions prefer an associate or bachelor's degree
Key Responsibilities
Inquiry Resolution: Answering questions regarding products, services, and company policies promptly.
Problem-Solving: Troubleshooting issues, processing returns, managing complaints, and providing repairs or refunds.
Account Management: Opening, closing, or updating customer accounts and handling billing queries.
Multi-Channel Support: Interacting with customers through phone, email, live chat, or social media.
Documentation: Maintaining accurate records of customer interactions and transactions in a CRM system.
Sales Support: Identifying opportunities to suggest products or upgrades to customers.
Required Skills and Qualifications
Communication: Exceptional verbal and written communication skills.
Technical Skills: Proficiency in CRM software, VoIP phone systems, and Microsoft Office.
Soft Skills: High emotional intelligence, patience, empathy, and ability to work under pressure.
Education: High school diploma or equivalent is required; some positions prefer an associate or bachelor's degree