What are the responsibilities and job description for the Hospice Intake Coordinator position at Visiting Nurse Service & Hospice of Suffolk Inc?
Join a Mission That Matters – Hospice Intake Coordinator
Location: Suffolk County, Long Island | Full-Time | Non-Profit Healthcare
Make a meaningful difference in patients' lives during one of life's most important transitions. At Visiting Nurse Service and Hospice of Suffolk (VNSHS), we provide compassionate, high-quality care that supports patients and families with dignity, comfort, and respect. As a Hospice Intake Coordinator, you will play a vital role in ensuring patients receive timely access to hospice services while coordinating seamless transitions of care.
Your Impact:
The Hospice Intake Coordinator manages incoming hospice referrals and coordinates the intake process to ensure timely and accurate admission of patients. This role serves as a liaison between referral sources, patients, families, and internal teams while maintaining referral documentation, verifying information, and supporting efficient transitions of care in compliance with organizational and regulatory requirements.
You Will:
Referral Management
Receive, review, and process referrals for hospice services
Evaluate referrals to determine eligibility and appropriateness of services based on clinical, functional, and payer requirements
Serve as a liaison between referral sources, patients, families, and agency staff
Obtain and verify physician orders, demographic information, insurance coverage, and required documentation
Coordinate services, equipment, supplies, laboratory services, and other resources needed to support patient care
Ensure accurate and timely documentation within the electronic medical record while maintaining compliance with payer and regulatory requirements
Referral Source Relations
Build and maintain positive relationships with referral sources
Provide timely communication and updates regarding referral status
Serve as a resource regarding hospice, home health, and community-based services
Participate in educational and outreach activities that support community awareness and referral engagement
Care Coordination and Agency Collaboration
Collaborate with clinical and operational teams to facilitate timely admissions and continuity of care
Communicate referral status, staffing needs, and admission updates to appropriate agency personnel
Monitor referral activity and maintain required statistical data and reports
Participate in performance improvement initiatives, staff orientation, and training programs
Professional Standards
Represent VNSHS professionally and support the organization's mission and values
Maintain compliance with all federal, state, local, and organizational policies and regulations
Adhere to HIPAA and confidentiality requirements
Perform other related duties as assigned in support of agency operations and patient care
What You Bring:
Current New York State Registered Nurse (RN) license and registration required
Bachelor's Degree in Nursing from an accredited program preferred
Minimum one year of nursing experience in an acute care setting and hospice agency preferred
Knowledge of community health nursing principles and practices
Understanding of hospice services, regulations, and home-based care delivery
Strong organizational, communication, and customer service skills
Proficiency with electronic medical records and computer software applications
Ability to interpret agency policies and communicate effectively with healthcare professionals, patients, and families
Ability to maintain confidentiality and comply with HIPAA regulations
Physical Requirements:
Ability to sit or stand for extended periods of time
Occasional lifting, carrying, or other physical activity may be required
Ability to travel between facilities as needed
Ability to work effectively in both office and clinical environments
Perks and Benefits:
Medical, Dental, and Vision Insurance
Flexible Spending Account
Generous Paid Time Off and Sick Leave
Tuition Reimbursement
Company-Paid Long-Term Disability
Life Insurance (voluntary and employer-paid)
403(b) Retirement Plan up to 5% Company Match
Employee Discounts
Supportive and collaborative team environment
Connect with Us Online:
Facebook: Visiting Nurse Service and Hospice of Suffolk
Instagram: @visitingnurseserviceofsuffolk
Ready to make a difference in patient care every day?
Apply today and join a team that truly cares—about patients, families, and YOU.