IT Helpdesk Support for Homecare Agency, FT w/ Benefits - Middletown, RI

The Helpdesk Support Specialist should be a detail-oriented IT support technician with 3 to 5 years of hands-on experience providing Tier 1-2 help desk and desktop support. The applicant should have a strong background in Windows 10/11, hardware troubleshooting, VoIP systems, and mobile device management. The applicant will have proven ability to efficiently support end users in fast-paced environments, manage tickets, and resolve technical issues. The Helpdesk Support Specialist will work out of the Middletown HQ office but will be asked to travel to NK office on occasion. The position reports directly to the IT Director.

Technical Skills/Qualifications:

• Certifications: CompTIA A required.
• Operating Systems: Windows 10, Windows 11, Android, IOS required.
• Desktop Support: Hardware & software troubleshooting, imaging, installs, upgrades preferred.
• Help Desk: ConnectWise Ticketing systems, dispatching, reporting, user support a plus.
• VoIP: 3CX VoIP phone system support and troubleshooting preferred.
• Ninja: Desktop Support tool a plus.
• Microsoft O365: focus in Outlook, Microsoft Teams required.
• Mobile Device Management: Android & iOS device support required.
• MAAS360 a plus.
• Networking: Basic networking, connectivity troubleshooting required.
• Hardware: PCs, laptops, printers, peripherals, Tablets, iPhones a plus.
• Help Desk/Desktop support in a Health Care environment is preferable.
• Microsoft O365 One Drive, SharePoint experience a plus.
• Certification CompTIA Network also a plus

Education & Experience:

1. Graduate with a Bachelors Degree in Information Science or 2 years of help desk experience.

2. Strong background in technical support.

3. 1-2 years’ experience in healthcare information systems. Homecare preferred.

4. Strong experience providing service and support in a customer service, end-user focused environment

5. Proven ability to work in a detail rich environment, using critical thinking to analyze information and provide follow-up and follow-through.

6. Professional written and verbal communication skills

7. Experience facilitating classroom training using various platforms.

8. Extensive knowledge of MS Office Suite, including Microsoft Teams.

9. Ability to aid in the development and implementation of future technology trainings as they relate to the agency’s information systems.

10. Interest in keeping abreast of trends and developments within the self-education in information systems.

Job Specifications:

• 40 hours per week
• Salaried, Exempt
• Benefit Eligible

It is the policy of Visiting Nurse Home & Hospice to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Job Types: Full-time, Permanent

Pay: $55,000.00 - $59,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Are you willing to undergo a background check and fingerprinting if hired?

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 2 years (Preferred)
• Windows: 1 year (Required)

Work Location: In person

Salary : $55,000 - $59,000