What are the responsibilities and job description for the Director of Business Ops-Hospice position at Visiting Nurse Health System Inc?
Director of Business Operations | Hospice and Palliative Care
Visiting Nurse Health System (VNHS) is seeking a strategic, hands-on Director of Business Operations to lead the business-office infrastructure supporting Hospice and Palliative Care. This leader partners with clinical and executive teams to strengthen documentation integrity, billing readiness, regulatory compliance, revenue-cycle performance, and the patient and family experience.
Hospice care is a special need for those approaching the end of their life journey. VNHS needs a calm, compassionate, and empathetic professional who cares for the patient and their family during this difficult time. This role is not just about the nuts and bolts of business operations; it's about adding value to Visiting Nurse's values of Respect and Integrity, Excellence, Stewardship, and Care.
WHY VNHS
Join a mission-driven nonprofit with a long-standing commitment to serving patients and families across the Atlanta community. You’ll have the opportunity to shape operational excellence, strengthen financial and regulatory performance, and help care teams focus on what matters most: delivering high-quality, compassionate care.
Who is Visiting Nurse Health System
Serving the Atlanta Area for 78 years, Visiting Nurse is a leading provider of home healthcare, long-term care at home, hospice, and palliative care services, helping patients and their loved ones receive care at home following an illness, surgery, or hospital stay.
Our vision is to be the first choice for patients, families, payers, and other healthcare providers when they need home healthcare services. To achieve patient and employee satisfaction scores and clinical outcomes within the top 10 percent of all home healthcare providers in the U.S. To continue to invest in our strong community partnerships, coordinated care solutions, top-performing workforce, and innovative technologies to improve affordability throughout the healthcare continuum. To be a financially strong organization where healthcare professionals prefer to work. For more information about Visiting Nurse, please visit vnhs.org.
WHAT YOU’LL LEAD
- Business-office operations, health information management, medical records, provider credentialing, and assigned support staff.
- Pre-bill readiness, including documentation-gap resolution, billing holds, payer forms, physician orders, certifications, recertifications, CTIs, face-to-face records, and hospice election documentation.
- Cross-functional workflows among clinical operations, intake, scheduling, billing, revenue cycle, physicians, funeral homes, and external partners.
- Compliance with Medicare, Medicaid, HIPAA, CHAP, Conditions of Participation, release-of-information requirements, and organizational policies.
- Dashboards, audits, and trend analysis covering documentation aging, outstanding orders, denials, charitable care, productivity, and revenue-cycle risks.
- Process improvement, staff coaching, standardized procedures, and accountability initiatives that reduce delays, rework, and avoidable denials.
WHAT YOU BRING
- Bachelor’s degree in healthcare administration, business operations, or a related field.
- At least 2–3 years of leadership experience in hospice or home health office operations, including Medicaid and healthcare back-office administration.
- Working knowledge of hospice documentation, reimbursement, revenue-cycle workflows, physician-order tracking, and health-information practices; CHAP accreditation experience is preferred.
- Strong leadership, customer service, communication, analytical, research, prioritization, and problem-solving skills.
- Proficiency with Microsoft Office and Outlook; comfort using HRIS, healthcare technology, reporting tools, and AI-enabled platforms.
- Reliable transportation and the ability to manage competing priorities with sound judgment, initiative, and integrity.
- Must have reliable transportation, a valid driver's license, and current vehicle insurance
Benefits:
- Medical, Dental, and Vision insurance
- Employee Assistance Program
- Employee Discount
- Flexible Schedule
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Life insurance
- PTO and 9 Holidays
- 403b w/company match
Visiting Nurse is an equal opportunity employer and does not discriminate against qualified applicants based on based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact Visiting Nurse at 404-215-6100.
Salary : $108,000 - $125,000