What are the responsibilities and job description for the Scheduling Coordinator position at Visiting Angels?
Visiting Angels Naperville is looking for a Scheduling Coordinator to join their Home Care Agency. Our office in Naperville provides caregivers for the local area including Aurora, Lombard, Wheaton, Lisle, Downers Grove, Carol Stream, Warrenville, Winfield, and many others.
Duties and Responsibilities:
Duties and Responsibilities:
- Effectively schedule caregiving staff, coordinate client services and manage caseload. Schedule appropriate caregiving staff, based on competency and availability, to provide quality care to clients.
- Maintain computer schedules and ensure real time entry of scheduling and care related information for clients and caregivers.
- Communicate clearly with clients and caregivers regarding day-to-day scheduling changes
- Regularly update the direct supervisor about open shifts after making an exhaustive effort to staff the shifts
- Communicate and reinforce Visiting Angels' policies and procedures.
- Document all pertinent situations and interactions with clients, families and referral sources to ensure coordination and continuity of care
- Together with entire staff, answer phones, greet visitors and generate correspondence as necessary to meet client, caregiver and office needs.
- Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
- Maintain a high level of professionalism and demeanor.
- Practice good time management, problem solving, follow instructions and complete work assignments
- Demonstrate self-motivation, self-direction, organizational skills, flexibility and the ability to coordinate multiple tasks simultaneously.
- Ability to communicate effectively with co-workers, leadership team, supervisors, clients and family, ability to listen without imposing personal values or beliefs.
- Provide timely and effective feedback to the management.
- Maintain regular and predictable attendance.
- Present a well-groomed image that reflects the professionalism of the business.
- Plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.
- Work independently and proactively with minimal direction and/or supervision.
- Generate goodwill for the business with clients, their family members and other referral sources. Demonstrate a strong commitment to client service excellence.
- High school diploma and two years of experience in an office setting, preferably in the home care industry.
- 1 year of scheduling experience.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook) applications, scheduling systems and other industry-related software.
- Ability to listen and communicate clearly, fluently, diplomatically – both orally and in writing.
- Must have reliable transportation.