What are the responsibilities and job description for the Lead Caregiver and Scheduler position at Visiting Angels?
Are you a compassionate caregiver with a talent for organization? Do you thrive in a fast-paced environment where no two days are the same? Visiting Angels of Houston is looking for a dedicated, motivated, and mission-driven Lead Caregiver & Scheduler to join our growing team!
This unique hybrid role allows you to make a meaningful impact both in the office—supporting schedule coordination and caregiver success—and in the field, providing high-quality care to our clients. If you love helping people, building strong relationships, and solving challenges with a smile, we want to meet you!
Why You’ll Love Working with Us:
✔ A trusted, reputable agency known for compassionate, client-centered care
✔ A supportive leadership team that values your voice, effort, and professional growth
✔ Opportunities to mentor caregivers and shape care quality
✔ A role where your organizational skills and caregiving heart both shine
What You'll Do:
Scheduling & Coordination
- Assign caregivers to clients based on skill, availability, and compatibility
- Maintain accurate, real-time schedule updates
- Communicate promptly regarding shift changes, openings, and case assignments
- Assist with staffing new cases and caregiver introductions
- Monitor open shifts and escalate unresolved coverage needs
Administrative Support
- Manage caregiver/client data in our scheduling software
- Review telephony logs for accuracy (payroll & billing)
- Assist with phone calls, visitors, and general office support
- Generate reports on hours, overtime, and case metrics
- Participate in rotating on-call coverage (as needed)
Lead Caregiver Responsibilities
- Provide exceptional, hands-on in-home care
- Support urgent backup shifts or high-priority cases
- Conduct quality check-ins and report any changes in client condition
- Deliver care according to individualized care plans
Caregiver Mentorship & Training
- Coach and support new and existing caregivers
- Conduct shadow shifts and hands-on training
- Reinforce policies, standards, and caregiving best practices
- Provide feedback to improve caregiver performance
What We're Looking For:
- 2 years of professional caregiving experience (CNA preferred)
- Prior scheduling or office coordination experience strongly preferred
- Strong communication, organization, and problem-solving skills
- Tech-savvy with Microsoft Office and scheduling platforms (AxisCare/WellSky)
- Professional, reliable, and able to work independently
- Valid driver’s license, reliable transportation, and ability to meet compliance requirements
Physical Requirements:
- Ability to lift 25–50 lbs
- Ability to sit, stand, walk, bend, and climb stairs as needed
About Visiting Angels of Houston:
Visiting Angels of Houston is committed to delivering compassionate, respectful, and high-quality home care. We believe in uplifting both our clients and our caregivers—and we’re proud to foster a warm, supportive work environment.
Office: 24 Greenway Plaza Suite 1800, Houston, TX 77046
Ready to Elevate Your Caregiving Career?
Apply today and join a team that truly values your expertise, heart, and dedication. Please send your resume to me via DM.
Be an Angel to those who need one—and a leader to those who care.
