Client Care Coordinator (Scheduler)

Visiting Angels Snoqualmie Valley / Maple Valley is actively seeking a Client Care Coordinator (Scheduler) extraordinaire to join our award-winning Senior In-Home Care Team. The Client Care Coordinator is responsible for efficiently and effectively scheduling caregiving staff, coordinating client services, and managing caseloads. Successful candidates will possess exceptional interpersonal and relationship-building skills, a strong attention to detail, a great attitude, a strong work ethic, flexibility, and the ability to thrive in a dynamic, fast-paced environment. Our Agency provides the highest level of Home Care Services possible to our Clients in a supportive, collaborative, team-based environment that truly sets us apart from our competition. We proudly serve Clients across Maple Valley, Enumclaw, Black Diamond, Buckley, North Bend, Snoqualmie, Duvall, Carnation, Fall City, and surrounding areas.As “America’s Choice in Senior Home Care,” we pride ourselves on serving the needs of our Clients, as well as those of our Caregivers, earning us the Best of Home Care Provider of Choice, Employer of Choice, and Leader in Experience awards, as well as Caring.com's Caring Star award (with over 100 5-Star reviews) multiple years running.Pay: $22.00 to $25 per hourBenefits:Competitive pay and bonusesHealth, dental, and vision benefitsPaid time off / vacationOptions for bi-weekly, weekly, or even daily payCareer advancement opportunitiesSupportive, team-based, and collaborative environmentResponsibilities:Using judgment and discretion, effectively schedule caregiving staff, coordinate client services, and manage caseload. Schedule appropriate caregiving staff, based on competency and availability, to provide quality care to clients.Maintain computer schedules and ensure real-time entry of scheduling and care-related information for clients and caregivers.Communicate clearly with clients and caregivers regarding day-to-day scheduling changes.Enter and maintain client and caregiver information into the scheduling software system.Regularly update the Client Care Manager about open shifts after making a concerted effort to staff the shifts.Document all pertinent situations and interactions with clients, families, and referral sources to ensure coordination and continuity of care.Together with the entire staff, answer phones, greet visitors, and generate correspondence as necessary to meet client, caregiver, and office needs.Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members, and referral sources.Maintain absolute confidentiality of all information pertaining to clients, including clients’ families and other employees.Build and maintain strong relationships with clients, clients’ family members, and caregivers through frequent communication and addressing concerns promptly.Be available for “on-call” responsibilities (via phone) after hours and weekends to respond to emergency calls/situations and make schedule changes as required.The ideal candidate will have:High school diploma and two years of experience in an office setting, preferably in the home care industry.Outstanding relationship building, diplomacy, active listening, and written / oral communication skillsAbility to communicate effectively with co-workers, leadership team, supervisors, clients, and family, ability to listen without imposing personal values or beliefs.Self-motivation, self-direction, organizational skills, flexibility, and the ability to coordinate multiple tasks simultaneously.Ability to plan, organize, prioritize, delegate, and accurately complete work activities within deadlines while managing interruptions.Ability to make timely, well-informed, and appropriate decisions by examining all the relevant and available facts; explore alternatives and commit to action.Practice good time management, problem-solving, follow instructions, and complete work assignments.Ability to engage in collaborative and constructive problem-solving and the exploration of new ideas.Ability to respond to emergencies professionally and calmly.Possess a high level of professionalism and demeanor.Ability to work independently and proactively with minimal direction and/or supervision. Ability to be flexible and adaptable to an ever-changing environment with multiple inputs. Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook) applications, scheduling systems, and other industry-related software. If this sounds like you, apply today to become our newest "Angel" and join our Visiting Angels family!

Salary : $22 - $25