Client Services Coordinator

Visiting Angels is a leading nurse registry in Seminole County who aids seniors and adults with special needs. Our customized services enable our clients to maintain the independence of their daily routines and familiar surroundings. We are a team-oriented company and are looking for a like-minded candidate who can assist us and further promote our growth. We contribute our success to the daily contributions of the remarkable individuals who make up our team.

We are currently searching for a Client Service Coordinator to work for our Sanford, FL office. Candidates must be a self-starter and have strong interpersonal skills. Successful candidates will have excellent customer service skills, must be detail/outcome-oriented and have empathy.

Our office hours are Monday-Friday 8:30am-5pm but we are available on-call 24/7. An appropriate candidate for this position will be required to share on-call rotation with compensation.

Duties and Responsibilities:

· Actively seek opportunities to expand the client base by reaching out to potential clients and promoting the services of our nurse registry.

· Schedule and conduct face-to-face consultations with families to discuss caregiving services, understanding their specific needs, and explain the benefits of our nurse registry.

· Review services and cost with client and complete client service agreement and initial paperwork with accuracy. Address any questions or concerns the clients may have.

· Proficiency in using relevant software and technology for documentation and communication.

· Build, nurture, and maintain positive relationships with clients.

· Perform on-call rotation evening and weekend duties, as directed. Manage calls in accordance with company policies.

· Maintain absolute confidentiality of all information pertaining to clients and clients’ families.

·Maintain relationships with facilities and other referral sources in the industry

· Assist with scheduling needs as they arise.

Required Job Knowledge:

· Proficiency with Microsoft Office (Word, Excel and Outlook) applications and scheduling systems.

· Ability to listen and communicate clearly, fluently and diplomatically – both verbally and in writing.

· Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.

· Present a well-groomed image that reflects the professionalism of the business.

· Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.

· Work independently and proactively with minimal direction and/or supervision.

· This job requires a drivers license and vehicle use to travel to prospective client’s homes with mileage compensation

Please submit compensation requirements