What are the responsibilities and job description for the Care Coordinator position at Visiting Angels of Salt Lake City?
Scheduler (Client & Caregiver Coordination)
Be the Heartbeat Behind Exceptional Care at Visiting Angels
Do you love solving puzzles, staying organized under pressure, and being the person who keeps everything (and everyone) on track? If so, you might be the perfect fit for our Scheduler role.
At Visiting Angels, an award-winning leader in home care, our Schedulers are the behind-the-scenes heroes who ensure our clients receive consistent, compassionate care, and our caregivers have the support and structure they need to succeed.
This is a full-time, in-office position where no two days are the same. If you thrive in a fast-paced environment and enjoy meaningful work, we’d love to have you on our team.
Schedule & Work Structure
- Hours: Monday – Friday, 8:30 AM – 5:00 PM (in office)
- On-Call Rotation: Approximately once per month
Why Join Us?
- Make a real impact in people’s lives every day
- Collaborative, supportive team environment
- Competitive benefits package including:
- Medical, dental, and vision insurance
- 401(k)
- Additional employee support programs
What You’ll Do
Think of yourself as the “air traffic controller” of care; Balancing client needs with caregiver availability while keeping everything running smoothly.
Key Responsibilities:
- Coordinate and manage schedules for both clients and caregivers
- Handle day-to-day scheduling changes such as call-offs, shift adjustments, and coverage needs
- Manage larger scheduling matters including PTO requests and long-term schedule planning
- Process and manage caregiver payroll, ensuring accuracy and timeliness
- Track and administer PTO requests and balances
- Assist with budget oversight, including monitoring hours, overtime, and scheduling efficiency
- Partner closely with Case Managers to ensure all client shifts are fully staffed
- Monitor caregiver hours to support schedule consistency and goals
- Communicate clearly and professionally with caregivers and clients regarding schedule updates
- Troubleshoot scheduling conflicts and find timely, effective solutions
- Maintain accurate scheduling records within office software systems
What We’re Looking For
This role is perfect for someone who can stay calm under pressure, communicate effectively, and juggle multiple priorities with confidence.
Qualifications:
- Previous scheduling, administrative, or office coordination experience required
- Strong conflict resolution and de-escalation skills
- Excellent verbal and written communication skills
- Exceptional time management and organizational abilities
- Ability to multitask and adapt in a fast-paced environment
- Proficiency with office software (Microsoft Office, scheduling systems, etc.)
- Team-oriented mindset with the ability to work independently when needed
Who You Are
- A problem-solver who enjoys thinking on your feet
- Calm, professional, and solutions-focused—even in high-pressure moments
- Highly organized with strong attention to detail
- A strong communicator who can balance empathy with efficiency
Make a Difference With Us
At Visiting Angels, you’re not just building schedules, you’re helping ensure that clients receive the care they depend on and that caregivers feel supported every step of the way. If you’re ready to take on a dynamic role where your work truly matters, we encourage you to apply.