Home Care Scheduler

Become a SCHEDULER in our Visiting Angels Groton, CT or Warwick, RI location.

A role that acts as the heart of operations, ensuring a seamless flow of care for clients.

This position is a crucial link, responsible for connecting clients in need with compassionate caregivers, much like a guardian angel guiding those who need help. The scheduler's primary mission is to implement schedules, guarantee adequate staffing, and maintain consistent, high-quality care for clients. They report directly to the Office Manager.

Core Responsibilities: A Heavenly List

The scheduler's responsibilities are as diverse as the clients and caregivers they serve, requiring a blend of judgment, communication, and meticulous organization.

Their principal duties include:

• Orchestrating care: They use their discernment to effectively schedule caregiving staff, manage caseloads, and coordinate services to best meet client needs.
• Technological proficiency: They maintain computer schedules, ensuring all scheduling and care information is entered in real time. They also manage client and caregiver data within the scheduling software system.
• Communication central: They communicate clearly with clients and caregivers about daily scheduling changes and regularly update their supervisor on open shifts after making every effort to fill them. They are also responsible for documenting all significant interactions with clients, families, and referral sources to ensure continuity of care.
• Administrative support: They assist with answering phones, greeting visitors, and handling correspondence. They also monitor telephony logs to ensure accurate payroll and billing, and they generate timely reports on filled versus unfilled client hours for their supervisor.
• Policy and professionalism: They communicate and enforce Visiting Angels' policies and procedures, staying up to date on company and state/contract regulations. They are expected to respond to emergencies with professionalism and calmness, maintain a high level of confidentiality, and present a wellgroomed image that reflects the business's professional nature.

Essential Skills: Walking in the Clouds

To succeed in this role, a candidate should possess a number of key qualities and skills that will help them navigate their daily tasks with grace and efficiency. They should be self-motivated, organized, flexible, and capable of coordinating multiple tasks at once. The ability to listen and communicate diplomatically and fluently, both orally and in writing, is essential. A successful candidate will be able to work independently with minimal supervision and build strong relationships with clients, their families, and caregivers.

Required Qualifications: The Halo to Wear

The ideal candidate for this role will have a high school diploma and at least two years of experience in an office setting, with a preference for experience in the home care industry. They must be proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) as well as scheduling systems and other industry-related software.