Recruitment and Retention Coordinator

POSITION PURPOSE: Own the full-cycle recruiting pipeline—sourcing, screening, interviewing, hiring, and onboarding—to meet weekly caregiver staffing demand and sustain reliable client coverage. Support retention through structured follow-ups, recognition, and feedback loops that raise 90-day and 12-month retention while reinforcing culture and service quality.
Coordinator reports directly to: Office Director.

CLASSIFICATION: Salaried Non-Exempt

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

Primary Responsibilities (Recruiting, Interviewing, Hiring, Onboarding)

· Workforce Planning: partner with operations to define caregiver profiles, staffing forecasts, and prioritize job requisitions; maintain an organized candidate pipeline in the applicant tracking system.

· Sourcing: run multi-channel sourcing (job boards, referrals, social media, community partners); manage caregiver referral incentives and track ROI.

· Screening & Interviewing: conduct structured phone screens and in-person interviews, assess core competencies, document evaluations, and advance/decline promptly.

· Selection & Compliance: prepare offers; ensure complete hiring packets; follow recruitment and selection policies; verify credentials/eligibility consistent with company policy and Texas HHS rules.

· Orientation & Onboarding: schedule and facilitate orientation; coordinate required trainings; confirm first-shift readiness and system access.

· 0–90 day Ramp: execute first shift, first week, first month check-ins; capture training needs; hand off to supervisors for ongoing coaching. Schedule evaluation after 90 days.

Secondary Responsibilities (Retention, Follow-Up, Recognition, Reporting)

· Retention Programs: design and run engagement, education, mentoring, recognition, and anniversary/holiday initiatives; maintain an annual caregiver calendar.

· Field Feedback Loop: collect supervisory-visit feedback; address issues, document coaching, and coordinate corrective actions when needed.

· Performance Reviews: help track due dates and inputs so supervisors deliver timely evaluations that recognize strengths and address gaps.

· Compensation/Benefits Insights: conduct periodic wage/benefit scans; recommend adjustments and incentive structures; track impact on hiring/retention.

· Employer Brand: maintain careers pages and social posts; leverage testimonials and caregiver stories while adhering to brand standards.

· Reporting & KPIs: publish monthly dashboards (source performance, time-to-fill, offer-accept, 90-day retention, turnover, client demand vs. caregiver supply).

· Cross-Team Cadence: participate in weekly team meetings; re-prioritize openings; surface barriers and propose fixes.

· Professional Standards: uphold confidentiality, attendance, and time-management expectations; follow policies and maintain a service-oriented, professional demeanor.

· On Call: after-hours scheduling one week per month. Pay in addition to salary.

REQUIRED JOB KNOWLEDGE AND SKILLS:

· Bachelor’s in Business, Communications, HR, or comparable experience preferred; home-care or healthcare recruiting experience preferred.

· Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook) applications, scheduling systems and other healthcare industry-related software.

· Valid Texas driver’s license, reliable transportation, and state-required proof of auto insurance.

· Able to lift, push, or pull up to 10 pounds. Frequently sit, stand, and walk. Occasionally bend, stoop, or reach. Must be able to climb stairs when needed.

APPLICANT CHARACTERISTICS

· Team Player — We win together and support each other; credit is shared and communication is open.

· Hungry — Proactively seeks new relationships and opportunities; follows up without being prompted.

· Humble — Welcomes feedback, adjusts quickly, and keeps outcomes ahead of ego.

· Smart — Exercises sound judgment, asks good questions, and represents the brand with tact and clarity.

· Steady — Remains calm, organized, and dependable when plans change or issues arise.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Every employee is required to follow all additional policies, procedures, and rules, as set forth by the Company, which are subject to change.

Job Type: Full-time

Pay: $42,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Work Location: In person

Salary : $42,000 - $50,000