Recruitment and Retention Coordinator

POSITION PURPOSE: The Recruitment and Retention Coordinator is responsible for recruitment and retention activities including the development and implementation of a progressive, evolving recruitment and retention plan.

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

The Recruitment and Retention Coordinator has accountability for the following functions and tasks:

· Work collaboratively with key team members to understand recruitment and retention needs and the existing recruitment market environment and caregiver pool.

· Develop a Recruitment & Retention Action Plan by assessing company staffing needs, analyzing turnover concerns, soliciting team feedback and planning for existing as well as future business demands from client, caregiver and office team perspective.

· Conduct compensation analysis surveys to evaluate wage/benefit offerings. Collaborate with management team to evaluate existing and potential benefits as well as recognition and appreciation programs.

· Understand major competitors, wage and benefit offerings, and use that knowledge to differentiate your business as the employer of choice. Create and enhance interview “talking points’ for team consistency in recruitment efforts.

· Maintain professionalism and serve as a strong representative to uphold the business brand, reputation and culture.

· Actively source quality caregiver candidates. Work with office team to establish core competencies and characteristics of quality caregivers; become well-versed in job descriptions to ensure new caregivers meet established quality standards.

· Actively retain quality caregivers through various company programs (educational, recognition, appreciation, motivational, etc.).

· Engage and align employees to become cognizant and supportive of recruitment and retention efforts.

· Utilize existing collateral materials and/or develop pertinent resources to attract quality caregiver candidates and promote caregiver appreciation and recognition.

· Build and maintain relationships with healthcare -related schools and colleges, local community businesses, faith-based establishments, and other pertinent recruitment sources.

· Create educational opportunities for caregivers utilizing online resources, healthcare-related schools, referral sources (i.e. hospice), Life Care Navigation programs, etc. to promote and encourage professional growth.

· Maintain the online recruiting presence. Create and/or enhance existing incentive programs for team members; promote referral awards as a benefit to current caregivers; reward and recognize results.

· Participate in the interview process by screening and interviewing prospective caregiver candidates. Enhance, where applicable, the interviewing process to maintain recruitment and optimize selection and hiring efficiencies through process improvements.

· Adhere to recruitment, selection, and hiring policy and procedures. Prepare initial employee file and complete employee file checklist.

· Host and facilitate orientation of new hires; coordinate participation and engagement from office team.

· Work with the management team to ensure a smooth transition of new hires from on-boarding and orientation through the first 90 days; identify additional educational/training needs.

· Develop different elements of retention programs in conjunction with key Visiting Angels team members such as newsletters, written notes of appreciation, incentives, recognition and mentoring.

· Assist with the planning, organizing and coordination of events to celebrate caregiver appreciation, anniversaries, holidays, business success, etc.

· Implement a process to facilitate effective communication with those conducting supervisory visits. Monitor goals and offer coaching and educational opportunities.

· Participate in the performance review process to ensure timely reviews and open communication that recognize strengths and address weaknesses.

· Review results of employee exit interviews and record findings. Use results and trends to enhance and improve recruitment and retention efforts.

· Participate in weekly office meetings with the appropriate operations staff to discuss recruitment efforts/results, candidate pipeline and caregiver roster. Develop recruitment and retention strategies.

· Prepare monthly, quarterly and annual reports to evaluate program effectiveness for recruitment and retention including data that measures success with recruitment sources, candidate quality versus quantity, turnover, overtime trends and client demand versus caregiver supply.

· Complete and submit business expense reimbursement within allotted timelines.

· Utilize company resources to ensure an appropriate return on investment on pertinent recruitment and retention initiatives.

· Maintain a high level of professionalism and demeanor.

· Practice good time management, problem solving, follow instructions and complete work assignments.

· Maintain absolute confidentiality of all information pertaining to clients, including client’s families and other employees.

· Make timely, well-informed and appropriate decisions by examining all the relevant and available facts; explore alternatives and commit to action.

· Support change and communicate about it positively with employees.

· Demonstrate self-motivation, self-direction, organizational skills, flexibility and the ability to coordinate multiple tasks simultaneously.

· Ability to communicate effectively with co-workers, leadership team, supervisors, clients and family, ability to listen without imposing personal values or beliefs.

· Engage in constructive problem solving and the exploration of new ideas.

· Build and maintain strong relationships with clients, client’s family members and caregivers through frequent communication and addressing concerns promptly.

· Strictly comply with all laws, rules and regulations.

· Work independently and proactively with minimal direction and/or supervision.

· Generate goodwill for the business with clients, their family members and other referral sources.

· Provide timely and effective feedback to the management.

· Maintain regular and predictable attendance.

· Present a well-groomed image that reflects the professionalism of the business.

· Plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.

· Work independently and proactively with minimal direction and/or supervision.

· Generate goodwill for the business with clients, their family members and other referral sources. Demonstrate a strong commitment to client service excellence.

· Practice excellent conceptual thinking skills with the capacity to analyze complex issues that are sensitive in nature. Effective conflict resolution and solution implementation.

JOB KNOWLEDGE AND SKILLS:

· Bachelor’s Degree in Business, Communications or Human resources or a comparable combination of education and experience is preferred.

· One year of experience in the home care industry is preferred.

· Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook) applications, scheduling systems and other healthcare industry-related software.

· Successfully complete all and ongoing compliance with licensing, certification, continuing education, background checks, drug and alcohol testing, Office of Inspector General (OIG) screening, and health assessments/other assessments as may be required under federal, state, or local law or per employer policy.

· Valid licensed driver and reliable transportation.

· Valid state required proof of insurance.

PHYSICAL/ENVIRONMENTAL DEMANDS:

· Must be able to lift, push or pull items weighing up to 10 lbs.

· Must be able to perform tasks involving a combination of sitting, standing, bending, reaching, stooping, walking, twisting, and climbing stairs.

· Must be able to see and hear or use prosthetics that enable these senses to function adequately to fully meet the requirements of this position.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Every employee is required to follow all additional policies, procedures, and rules, as set forth by the Company, which are subject to change.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of scheduling experience do you have?

Experience:

• Caregiving: 1 year (Preferred)

Ability to Commute:

• Magnolia, TX 77354 (Required)

Ability to Relocate:

• Magnolia, TX 77354: Relocate before starting work (Preferred)

Work Location: In person

Salary : $13 - $15