Event Services & Sales Coordinator

JOB DESCRIPTION:  Organize, direct, and oversee tourism and hospitality events in conjunction with our sales managers; responsible for every part of event preparations and onsite event management, including set up, tear down, transportation of event supplies and staffing on-site information and services tables. When not engaged in event support this role will provide general sales team support in the office 

ROLES & RESPONSIBILITIES: These roles and responsibilities are intended to describe the general nature and level of work being performed by the individual assigned to this position. They are not intended to be a complete list of all duties, responsibilities, and/or skills required. Other tasks may be assigned as needed. 

• Work with the sales team to identify each event client’s requirements and expectations  
• Liaise with vendors, exhibitors, and stakeholders before, during, and after the event to ensure everything is in order. 
• Manage in conjunction with sales team all event set-up, tear-down, and follow-up processes. 
• Oversee and maintain organization of the sales team event supplies storage unit, ensuring all items are checked out and returned to their proper places. 
• Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards. 
• Receive and respond to questions and concerns from patrons; identify issues and resolve problems or refer to supervisor as appropriate 
• Assist the sales team by entering new leads, checking in with existing clients, and supporting with follow-ups after the event. 
• Maintain client and event records in Simpleview CRM and assist with report production and preparing proposals and surveys. 
• Manage, inventory, and order welcome bag items in conjunction with CEO/DOS. 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 

• Excellent communication skills, effective public speaking, and attention to detail 
• Must be able to navigate various requests to meet each client's tailored needs 
• Demonstrate a high level of customer service, strong client service skills, and establish, maintain, and foster positive and effective working relationships 
• Collaborate with team members; effectively provide on-site work direction 
• Knowledge of event management, and facility rentals and operations 
• Knowledge of sales methods, techniques, and negotiations 
• Perform work as directed in an efficient, effective, safe, and timely manner; assist with event training; be able to respond appropriately to changing situations