What are the responsibilities and job description for the Manager of Technology and Office Operations position at Visit Baltimore?
About Visit Baltimore:
As Baltimore’s official destination marketing organization, our mission is to promote, sell and encourage visitation to drive economic impact for the city and its residents. We craft and communicate the Baltimore narrative, advance the tourism and hospitality industry and support community.
Company Values:
Our day-to-day behaviors are the foundation of our workplace culture. Because of this, all our actions must come from a place of respect for ourselves, our colleagues, our customers, our community, and our stakeholders. Grounded in a foundation of respect, we embrace the following values as the principal pillars of our culture:
Practice Mindfulness
Empower Collaboration
Exemplify Adaptability
Celebrate Diversity
Ignite Innovation
Summary:
The Manager of Technology and Office Operations is responsible for the performance, reliability, and security of the organization’s technology environment. This role oversees day-to-day IT operations, supports end users, and ensures systems effectively enable organizational productivity and growth. In addition, they will be supporting and maintaining all information technology functions throughout the organization and overseeing general office operations. Overall responsibilities include technical work, customer service, financial management, administrative, operational, and other responsibilities as assigned or required. The role works closely with and reports to the Vice President of Technology and Business Intelligence.
The ideal candidate is a lifelong learner, who is personable, professional, dependable, and organized with a passion for technology and proactively improving business functions and processes to increase workflow and productivity. This is an in-office position with limited remote work.
Duties and Responsibilities:
Technology
Assists with maintaining IT functions throughout the organization, including network, internet connectivity, Wi-Fi, software/ hardware/ printing tasks, and security/data integrity. Additional locations to include the Visitor Center and staff remote offices.
Provides internal training for all business/technology functions (Microsoft Office Applications, print/copier functions, VOIP functions, A/V functions, etc.).
Helps team members with IT support request tickets, equipment maintenance and upgrades, etc.
Assists team members with conference room AV setup and technical support.
Maintains internal phone system, and Call Center applications/ reporting.
Assists the Business Intelligence department with CRM database queries and ad-hoc report requests as needed.
Maintains real-time knowledge of technology landscape changes.
Stays abreast of current industry best practices.
Assists with special projects, RFP processes.
Other duties as assigned.
Office Operations
Assists with monitoring Reception area when needed, greeting and providing exceptional customer service to clients and visitors.
Sorts and distributes daily mail and deliveries.
Submits general office maintenance requests and schedules repair and service visits as needed.
Maintains kitchen areas and kitchen and office supply inventory, replenishing and ordering supplies as needed. Maintains relationships with supply vendors.
Performs general clerical activities for the Operations department as needed.
Complies with all Company policies and procedures, and
Other projects as assigned.
Qualification Requirements:
Bachelor’s degree preferred. Minimum associate’s degree and 4 years of IT management, help desk or technical support experience in a professional office environment. Knowledge of Office 365 desired. Hospitality industry experience is strongly preferred.
Advanced knowledge of all Microsoft Office 365 applications, as well as knowledge of spreadsheet and relational database programs and reporting functions.
Strong experience with Network and endpoint management, SaaS application administration, managing vendors and external IT partners.
Strong understanding of security best practices and access management.
Continuous learner that is open to adopting new technologies and processes to keep up with changing IT and business needs.
Excellent organizational, presentation and written and verbal communications skills.
Exceptional customer service skills with ability to greet and interact with clients and visitors.
Able to cultivate positive and effective working relationships with team members and vendors.
Able to work independently and maintain a high level of confidentiality and prudence essential with all information and materials.
Demonstrated problem solving skills, with ability to think creatively to implement effective solutions.
Able to successfully prioritize and manage multiple projects in a timely manner in a fast-paced environment.
Dependability and professionalism are a must.
Interested candidates should apply at: https://recruiting.paylocity.com/recruiting/jobs/All/0677a70a-e56e-48a0-8c4e-9458d21dea2e/Visit-Baltimore
Additional Details:
Full-time, hybrid position. Comprehensive benefits package including medical, dental and vision insurance, flexible spending accounts, paid holidays, 20 days paid time off (accrual based), 7 days extended sick time off (accrual based), 16 hours volunteer time off, Life, LTD, and ADD insurance and 401(k) plan with employer match.